Company: Louisville Water Industry: Energy & Utilities
Cloud-Native Platform Offers Single Face of Work for all Field and Asset Management Functions for 160-Year-Old Utility Company
Sunnyvale, CA, Dec. 9, 2020 – KloudGin, the leading provider of AI cloud-based field service and asset management solutions, has completed a project to manage linear and plant-based assets and connect its workforce, customers and community for Kentucky’s largest public water provider, Louisville Water Company. KloudGin’s work management platform is providing Louisville Water with increased worker and operational efficiency, automated processes, visibility into asset management and superior customer service.
Louisville Water embarked on a multi-phased, digital transformation project to streamline operations and boost efficiencies using KloudGin’s combined field service and asset management solution. The KloudGin solution replaced systems that were 30 years old, mostly paper driven and required multiple manual operations. Additionally, there was no mobile capacity for employees to communicate and record their work while in the field.
“Digital transformation is helping us maximize our scheduling, asset reliability and uptime, reduce capital and operational expenditures, extend asset life, reduce unplanned downtime and provide superior customer service – all without increasing operational, safety or environmental risks,” said Dave Vogel, Executive Vice President, Louisville Water Company. “KloudGin has a deep understanding of how to effectively deploy mobile field asset management for seamless adoption and their team has extensive experience servicing the utility industry. We have a billion dollars’ worth of assets to manage and KloudGin has allowed us to make informed decisions, so we are able to evaluate and extend the useful life of our assets.”
“Our mission with this project was ‘doing the right thing, in the right place, at the right time,’ along with a goal of achieving operational efficiency,” said James Bates, Director of Infrastructure Planning and Records, Louisville Water Company. “It’s not just about capturing work efficiencies but examining how we spend resources and replace assets that are at the end of their life cycle. KloudGin & WAM are providing us with crucial data, which has led us to greater operational efficiency and effectiveness.”
“Delivering visibility into field assets, workflow and demand is helping Louisville Water lower costs, and raise productivity — critical factors for today’s competitive market,” said Vikram Takru, CEO of KloudGin. “Louisville Water has been able to achieve maximum value by empowering their mobile workforce and optimizing the customer experience. Louisville Water is transforming its business by connecting customers with employees and the information they need to make informed decisions.”