Telecommunications

Simplify complicated network and field service operations while boosting productivity — creating customer delight and your competitive advantage.

Society’s escalating dependence on connected technologies increases the stakes and impact of network downtime. Today, competition and customer expectations are at an all-time high. But innovative leaders can harness the power of data and resources to delight customers and deliver business value.

KloudGin’s adaptable single-engine, one cloud solution revolutionizes asset and field service management in the telecommunications industry. Leveraging predictive analytics and artificial intelligence, KloudGin routes the technician with the right skills, tools and inventory to the highest priority job in the shortest amount of time – delivering an incredible customer experience. KloudGin immediately enables you to reduce costs, decrease service down-time, improve safety, reduce dispatch and call center workloads, while dramatically improving operational efficiency.

How We Can Help

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Network Management & Multiple Work Streams

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Reduce Maintenance Costs, Improve Operational Efficiencies & Productivity

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Increase Network Up Time

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Supercharge Positive Customer Experience & Response Time

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Provide Full Visibility of Long & Short Cycle Projects

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Increase Infrastructure & Capital Asset Life

Solutions to Optimize Telecom Infrastructure & Customer Services

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811 Call Before Digging

  • View tickets on GIS map with automated routing.
  • Mobile app with GIS & As-Builds offline access.
  • Geotagged photos and annotation for auditing directly through mobile app.
  • Automatically enable positive acknowledgment to USA Locate for marked Dig Alert ticket.
  • In-depth compliance reporting & analytics.
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Tower Inspections

  • Short- and long- cycle scheduling, dispatch and mobile execution.
  • Fully configurable to your specific workflows.
  • Offline capability – collect data in remote locations even without an Internet connection.
  • Image capture with annotations/drawings, time stamped and geotagged for auditing.
  • Automated dispatch and route optimization leveraging modern AI/ML based scheduling engine.
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Outage Maps

  • Outage reporting from mobile and social media with website geotagged pictures.
  • Subscribe to outage subscriptions integrated with your CRM system.
  • Integrated with ESRI ArcsGIS, WeatherWorks & AccuWeather.
  • Track real-time crew updates integrated with KloudGin Field Service Management.
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Executive Alert & Communications

  • Configure notifications to send emails, sms, or voicemail.
  • Keep executives informed of incidents requiring action.
  • Alert critical customers impacted by a shutdown (e.g. hospital, school, medical facility, daycare).
  • Notify appropriate personnel of field crew accidents or other incidents.

Applications for Telecommunications

KloudGin is the only single cloud Asset & Field Service Management solution, connecting customers, employees, sub-contractors and assets in real time to transform your business on any device, online or offline.

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Field Service Management

Mobile workforce management, time management, compliance & analytics for the entire enterprise.

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Asset Management

Spatial, vertical, linear, assets both company & customer-owned, rental, leasing, installation, service, compliance and analytics.

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Connected Customer

Customers can book appointments and communicate with field crews. Real-time notifications keep customers informed.

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Reporting & Analytics

Grow revenue by automating operational reporting with service dashboards & insights.

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Connected Contractor

Manage the contractor lifecycle including qualifying, pre-job assessment, on-boarding, monitoring and post job performance.

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KloudPlatform

The possibilities are endless to automate, optimize and digitize your asset and service operations.

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ESRI ArcGIS Integration

Bi-directional integration to Esri-ArcGIS with real-time location and mapping both online and offline.

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KloudGin solutions help you become a digitally-integrated Utility of the Future

  • Provide modern digital tools to your customers, employees and subcontractors
  • Enable workforce productivity through increased automation
  • Deliver increased asset reliability and uptime
  • Reduce capital and operational expenditures, extend asset life, reduce unplanned downtime
  • Improve management of your smart distributed assets
  • Provide superior customer service – all without increasing operational, safety or environmental risks
  • Offer standardized O&M services, i.e., “Digital-As-A-Service”
  • Deliver complementary services to residential customers
  • Report real-time data to citizens
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Learn How to Get Real Results

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EBOOK

Five Easy Ways to Improve & Upgrade Asset & Field Service Operations

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GUIDE

How to Achieve Greater Visibility to Improve Field Operations Productivity & Growth

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DATA SHEET

Simplify Network Operations, Reduce Costs & Improve Customer Loyalty

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SUCCESS STORY

Hawaiian Telcom Leverages KloudGin Mobile Field & Asset Management for Cloud & Mobile Strategy

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SUCCESS STORY

Greenlight Networks Enhanced Customer Experience Through Automated Mobile Field Work Process

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BLOG

Why Visibility is Key in Telecom Field Service Operations

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BLOG

Field Operations Technology: Challenge or Solution?

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"With KloudGin we get a “Single Face of Work” for project construction, asset maintenance, and customer field service orders on a single modern enterprise cloud platform."

Ben Morgan

Vice President, Field Operations | Hawaiian Telcom

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"It’s been great — it’s made us so much more efficient and we are able to track things better. Because we were transitioning from a paper process, in terms of scalability and trackability, we immediately went from 0 to 100. KloudGin has truly been a game changer for Greenlight Networks."

Jim Stuver

Vice President Customer Experience | Greenlight Networks

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Field Service Management

Coordinate operations in real-time, manage your entire workforce and improve job efficiencies to better serve your customer’s needs.
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Asset Management

Maximize the utility of your assets, optimize maintenance processes and asset allocation to increase your returns on investment.
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Connected Customer

Allow customers to book and change appointments, track field crew location in real-time on a map, and sign digitally. Their satisfaction goes up, your call volume goes down.
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Connected Contractor

Simplify subcontractor management with a self-serve portal for contractual and compliance information.
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Beyond the Meter Revenue Models

Grow revenue with innovative products and services. Automate shopping, installation and service with Shopify and seamlessly integrate with existing infrastructure and resources.
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GIS ESRI ArcGIS Integration

Display and publish ESRI maps service data to planners, schedulers, dispatchers, mobile crews and more with integrated mapping technology.
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KloudPlatform

Solutions for extensibility, no/low code development and integrations for digital business applications.
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