Water, Wastewater, Stormwater, Refuse

Challenges from climate change, aging infrastructure, and rising customer demands are driving system modernization and opening up new revenue opportunities for the water industry.  KloudGin is ready.

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KloudGin solutions help you become a digitally-integrated Utility of the Future

  • Provide modern digital tools to your customers, employees and subcontractors
  • Enable workforce productivity through increased automation
  • Deliver increased asset reliability and uptime
  • Reduce capital and operational expenditures, extend asset life, reduce unplanned downtime
  • Improve management your smart distributed assets
  • Provide superior customer service – all without increasing operational, safety or environmental risks
  • Offer standardized O&M services, i.e., “Digital-As-A-Service”
  • Deliver complementary services to residential customers

Applications for the Water Industry

KloudGin is the only combined, one-cloud field service, work and asset management solution, connecting customers, employees, sub-contractors and assets, delivering AI powered information on any device online or offline.

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Field Service Suite

Mobile workforce management, time management, compliance and analytics for the entire enterprise.

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Asset Management Suite

Spatial, vertical, linear, portable assets both company and customer-owned, asset fabrication, rental, leasing, installation, service and IoT tracking, compliance and analytics.

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Connected Customer

Customers can book appointments and track field crews on a map in-real-time. Keep customers informed with intelligent omni-channel notifications.

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Backflow Prevention Management

Automate management of request generation, internal testing, external customer or vendor execution and compliance reporting.

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Connected Contractor

Manage the contractor lifecycle including qualifying, pre-job assessment, on-boarding, monitoring and post job performance.

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ESRI ArcGIS Integration

Bi-directional integration to Esri-ArcGIS with real-time location and mapping both online and offline.

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Beyond the Meter Revenue Models

Grow revenue with innovative products and services.  Automate shopping, installation and service with Shopify and seamless integration with existing infrastructure and resources.

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KloudPlatform and Product Extensions

The possibilities are endless.  Solutions for extensibility, no/low code development and integrations for digital business applications.

 

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Industry Solutions

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Install, Repair or Exchange

Real-time planning and management of your smart meter installation, repair or exchange projects.

  • Manage Inventory.
  • Track shipments.
  • Device testing, receipt and mass upload.
  • Storeroom sub inventory location tracking.
  • Meter location tracking.
  • Maintenance inspections.
  • Device installation and configuration.
  • Compliance and edge device firmware reporting.
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811 Call Before you Dig

  • End-to-end automation (state 811 systems, auto-dispatch to locator, email contractors).
  • See tickets on GIS map, automated routing.
  • Mobile APP with GIS & As-Builds offline access.
  • Locators can take geotagged photos and annotate using mobile app for auditing.
  • Enable positive acknowledgment to USA Locate for marked Dig Alert ticket automatically.
  • Compliance Reporting & Analytics.
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Automated maintenance for hydrants integrated with your GIS.

  • Digitally document the visual condition.
  • Perform maintenance on each fire hydrant once every three to five years.
  • Complete a Plat Map Correction form.
  • Capture the BMP Discharge.
  • Dispatch Center to manage crews, work and schedules.
  • Role based access for Crews, Inspectors, Administrators.
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Automate end-to-end leak process

  • Pre-configured digital workflow integrated with CIS, EAM.
  • Integrated with ESRI ArcsGIS for online & offline access.
  • Customer and executive digital notifications.
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Digitize valve exercising programs

Run a network (valve) trace to identify the extent of a shutdown, impact on customer services and fire hydrant availability. Trigger outbound customer notifications from the field crew mobile device integrated with your CIS system.

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NFPA 291 Standards-based

  • Quickly locate hydrant for setting up and conducting fire flow tests.
  • Accurate flow tests the first time recording exact static/residual pressure.
  • Establish consistent flow rate for fire hydrant discharge at 20-psi.
  • Measure volume of discharged water for compliance reporting.
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Outage maps

  • Outage reporting from mobile, social media with website geotagged pictures
  • Subscribe to outage subscriptions integrated with your CIS system.
  • Integrated with ESRI ArcsGIS, WeatherWorks and AccuWeather.
  • Track real-time crew updates integrated with KloudGin Field Service Management Suite.
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Configure notifications to send emails, sms, or voicemail

  • Keep executives informed of incidents requiring action.
  • Alert critical customers impacted by a shutdown (e.g. hospital, school, medical facility, daycare).
  • Notify appropriate personnel of field crew accidents or other incidents.
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KloudGin SaaS solutions help us to achieve our mission of being the leading provider of water and wastewater services, which is part of our promise of quality, service, and value.

Michael Luu

Vice President of Customer Service and CIO | California Water Service

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With KloudGin we get a “Single Face Of Work” for project construction, asset maintenance, and customer field service orders on a single modern enterprise cloud platform.

Ben Morgan

Vice President, Field Operations | Hawaiian Telcom

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We wanted to provide a one-stop digital marketplace for our member’s and make it as seamless and easy as possible. We are not looking to simply transform the business but also transform the customer experience and nurture the relationship our members have with their customers.

Chris Howell

Director – Finance | The Municipal Gas Authority Of Georgia

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Digital transformation is helping us maximize our scheduling, asset reliability and uptime, reduce capital and operational expenditures, extend asset life, reduce unplanned downtime and provide superior customer service – all without increasing operational, safety or environmental risks. KloudGin has a deep understanding of how to effectively deploy mobile field asset management for seamless adoption and their team has extensive experience servicing the utility industry. We have a billion dollars’ worth of assets to manage and KloudGin has allowed us to make informed decisions, so we are able to evaluate and extend the useful life of our assets.

Dave Vogel

Executive Vice President | Louisville Water Company

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The KloudGin culture was another deciding factor for Drain-All. Adam commented that KloudGin’s nimble, agile, non-bureaucratic culture was a determining factor. He said, “I got the sense that we would be able to get stuff done with KloudGin. I liked the way KloudGin worked with us, the responsiveness, the caring from all aspects in the sales process and later through implementation.

Adam Cantor

CFO | Drain-All

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It’s been great — it’s made us so much more efficient and we are able to track things better. Because we were transitioning from a paper process, in terms of scalability and trackability, we immediately went from 0 to 100. KloudGin has truly been a game changer for Greenlight Networks.

Jim Stuver

Vice President Customer Experience | Greenlight Networks

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Field Service Suite

Coordinate operations in real-time, manage your entire workforce and improve job efficiencies to better serve your customer’s needs.
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Asset Management Suite

Maximize the utility of your assets, optimize maintenance processes and asset allocation to increase your returns on investment.
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Connected Customer

Allow customers to book and change appointments, track field crew location in real-time on a map, and sign digitally. Their satisfaction goes up, your call volume goes down.
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Connected Contractor

Simplify subcontractor management with a self-serve portal for contractual and compliance information.
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Backflow Prevention Management

Automate management of request generation, internal testing, external customer or vendor execution and compliance reporting.
Read More

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Beyond the Meter Revenue Models

Grow revenue with innovative products and services. Automate shopping, installation and service with Shopify and seamless integration with existing infrastructure and resources.
Read More

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GIS ESRI ArcGIS Integration

Display and publish ESRI maps service data to planners, schedulers, dispatchers, mobile crews and more with integrated mapping technology.
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KloudPlatform and Product Extensions

Solutions for extensibility, no/low code development and integrations for digital business applications.
Read More

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