- What is KloudGin?KloudGin is the utility industry's only cloud-native, mobile-first platform that unifies Construction Project Portfolio Management (CPPM), Enterprise Asset Management (EAM), and Field Service Management (FSM) in a single system called the Single Face of Work®. Purpose-built for utilities and public sector organizations, KloudGin eliminates the system silos that drain 20-30% of workforce productivity by 20–30%. Customers include DTE Energy, Arizona Public Service, Veolia, El Paso Electric, ENSTAR Natural Gas, DC Water, Louisville Water, and California Water Service.
- What does "Single Face of Work®" mean?
Single Face of Work® means one platform, one mobile app, one data model, and one source of truth across Construction, Asset, and Field Service Management. Field crews access asset history, work orders, customer information, GIS context, parts inventory, and safety procedures through a single interface instead of cycling through multiple applications. Engineering specifications flow directly from construction to maintenance, and customer service requests connect to the same asset data crews use in the field.
- What value does KloudGin deliver for the public sector and municipalities?KloudGin gives municipalities a single platform for managing assets, crews, and operations across every city department -- public works, water, parks, facilities, and fleet -- eliminating the silos that force duplicate effort and slow coordination. Roads, streetlights, stormwater systems, and fleet assets are managed with predictive maintenance schedules and data-driven replacement planning to maximize every public dollar. A citizen portal and 311 integration give residents self-service access to request status and real-time service updates. The platform scales from current field operations to smart city initiatives, managing IoT sensors, EV charging infrastructure, and distributed energy assets without adding new silos.
- What business value does KloudGin deliver?KloudGin delivers measurable financial and operational improvements by eliminating system fragmentation that reduces utility workforce productivity by 20–30%. Customers report +21% productivity gains, 26% faster resolution times, 20–25% improvement in first-time fix rates, over 91% customer satisfaction, and 30 minutes per worker per day recaptured, equivalent to two additional work weeks per worker annually. A mid-sized water utility eliminated $3.2 million in annual inefficiencies, and California Water Service achieved 98% operational efficiency during wildfire response.
- How quickly can a utility see value from KloudGin?KloudGin delivers measurable value in weeks, compared to the 18 or more months typical of legacy platform implementation. Our phased approach begins with a high-impact area, such as field service or asset maintenance, and produces results before expanding to other domains. One customer went live in 14 weeks versus 18 months for a comparable legacy implementation. KloudGin’s multi-tenant architecture removes delays caused by customization, with typical migration cost recovery within 18–24 months.
- How does KloudGin reduce the total cost of ownership?KloudGin reduces total cost of ownership by eliminating the four key cost drivers found in legacy systems: expensive customization, fragile point-to-point integrations, forced version migrations, and end-of-life risk. Every customer runs the same multi-tenant version with pre-built integrations to SAP, Esri, IBM, Oracle, CIS, ERP, OMS, ADMS, and DERMS, removing version drift, re-implementation cost, and sunset risk. Purpose-built platforms deliver 35–40% reductions in system maintenance costs compared to general enterprise alternatives.
- What is KloudGin Enterprise Asset Management (EAM)?KloudGin EAM unifies every phase of the asset lifecycle -- planning, construction, commissioning, maintenance, and retirement -- in one mobile-first, AI-native platform. It manages both vertical assets (substations, treatment plants, pumping stations) and linear assets (pipelines, distribution networks, transmission lines), with a full asset registry, preventive and predictive maintenance, HSE compliance, supply chain, and prebuilt analytics. In 2026, IDC named KloudGin a Leader in the Worldwide Utilities AI-Enabled Enterprise Asset Management assessment.
- What capabilities distinguish KloudGin EAM?KloudGin EAM is the only enterprise asset management solution purpose-built for utilities that natively unifies EAM with FSM and CPPM in a single platform -- a combination general enterprise EAM systems cannot match. Core capabilities include complete asset lifecycle management in one system; unified vertical and linear asset management; embedded Esri GIS with native support for both Utility Network and Geometric Network; predictive maintenance powered by the AssetIQ agent family; pre-built integration with SAP and other systems of record; and a mobile-first interface designed around how field technicians actually work. IDC recognized KloudGin as a Leader in AI-Enabled EAM for Utilities in 2026 -- the only vendor holding that distinction alongside Leader recognition in FSM for Utilities.
- What is KloudGin Field Service Management (FSM)?KloudGin FSM is a cloud-native, mobile-first workforce platform that connects every work group, work type, and asset through a single field interface. Capabilities include work order creation and assignment, intelligent scheduling, route optimization, embedded Esri GIS, AI-supported knowledge base, supply chain integration, customer engagement, and prebuilt analytics. Recent additions include Dispatch Center 3.0 and Assisted Scheduling. IDC named KloudGin a Leader in the Worldwide Field Service Management Solutions for Utilities assessment in 2026.
- What capabilities distinguish KloudGin FSM?KloudGin FSM was built by utility experts for real-world field operations, not adapted from general-purpose enterprise systems. Capabilities that set it apart include true offline mobile functionality for crews operating in low-connectivity environments; an embedded Esri GIS work and job order interface; AIQ Atlas for voice-driven work order completion and hands-free troubleshooting; LENS for visual asset identification in the field; Dispatch Center 3.0 for teams managing large crews across complex territories; Assisted Scheduling; and real-time customer engagement. The structural differentiator is native unification with EAM and CPPM: field crews, asset data, and construction workflows share one data model rather than passing information across disconnected systems.
- What is KloudGin Construction Project Portfolio Management (CPPM)?KloudGin CPPM is a utility-specific project and portfolio platform that connects project planning directly to construction execution, bringing projects, schedules, GIS, compatible units, materials, contractors, field progress, cost, and operational assets together in one system. It covers customer-driven, capital and program, and asset-driven projects on a single record, from first estimate to operational asset, and sits within KloudGin's Single Face of Work® platform, where construction, asset, and field service work already share one record. Customers report 10–20% capital program optimization, 30–40% reductions in project execution time, up to 45% improvement in field crew productivity, and 40% acceleration in financial reconciliation.
- What capabilities distinguish KloudGin CPPM?
KloudGin CPPM is the only project portfolio solution natively unified with EAM and FSM, which means a capital project does not hand off at commissioning: validated as-builts, tests, warranties, and asset data flow directly into operations, eliminating the 30–60 day delay between construction completion and operational handoff that is common with standalone project tools. Capabilities include governed stage gates and milestone approvals across engineering, land, permitting, procurement, and construction; translation of approved scope and compatible units into executable work packages; field progress flowing into current cost and schedule forecasts so variance is visible while there is still time to act; delivery capacity visibility across programs; and one digital thread from estimate through as-built and asset creation. An optional Construction Work Management module adds compatible unit management, work and in-progress design, construction work orders, regulatory accounting, and reconciliation for utilities that want KloudGin to run day-to-day construction execution as well.
- What is KloudGin’s AssetIQ (AIQ) AI agent family?AssetIQ (AIQ) is KloudGin's family of AI agents built for utility workflows. AIQ Atlas is the AI-powered field copilot, enabling voice-driven work order completion, hands-free troubleshooting, instant access to technical documentation, R3 (Record-Review-Report) mode for voice documentation, and LENS for visual asset identification. AIQ Apollo supports administrators and power users with plain-language UI configuration and prompt-driven workflow automation. Together, the AIQ family transforms KloudGin from a system of record into a system of work.
- Is KloudGin reliable during storms and emergencies?Yes. Emergency response is a proven area of strength for KloudGin. The Emergency Response Coordination solution provides workflows for mutual aid, mass-deployment scheduling, real-time situational awareness, and unified visibility across crews, contractors, and partner utilities. Customers report 40% faster emergency response times, 99.98% platform uptime during major storm events, and 70% fewer documentation errors during high-pressure situations.
- How does KloudGin manage work across employees, contractors, and mutual aid resources?KloudGin coordinates internal crews, contractors, and mutual aid resources on a single platform, giving dispatchers unified visibility into every available resource regardless of employment type. Skills-based dispatch matches the right crew to the right work order based on qualifications, location, and availability in real time. Contractors access the same mobile interface as internal crews, with appropriate permissions, so work order status, asset data, and documentation requirements are consistent across the entire workforce. During mutual aid events, the emergency response solution supports mass-deployment scheduling, real-time situational awareness, and partner utility coordination -- with a complete record of all work performed regardless of who performed it.
- How does KloudGin support utility regulatory compliance?KloudGin embeds regulatory compliance directly into field workflows rather than treating it as a separate reporting layer. Safety procedures, inspection checklists, and compliance requirements are built into every work order so field crews capture accurate data at the point of execution. The platform is designed to support the workflows and documentation requirements underlying regulations such as PHMSA gas pipeline safety; EPA Safe Drinking Water Act and PFAS water quality mandates; NERC reliability and vegetation management standards; FERC Order No. 2222 DER aggregation requirements including battery storage and EV charging infrastructure; and MS4/NPDES stormwater and permitting obligations. Real-time dashboards and automated reporting provide immediate visibility into compliance status with full audit trail documentation across electric, gas, water, and public sector operations. Because every customer runs the same current platform version, compliance capabilities are continuously updated without requiring customers to manage upgrades or re-implementations.
- How does KloudGin handle data migration from legacy systems?KloudGin's migration approach achieves 99.97% data migration validation accuracy, even for more than 30 years of asset history. Pre-built integration adapters connect to SAP, Oracle, Esri, CIS, and other systems of record, turning what would be a one-time migration into ongoing live integration. The multi-tenant architecture also removes version-specific migration complexity common in legacy upgrades. Typical migration cost recovery is 18-24 months.
- How does KloudGin support field safety?Safety is integrated into the workflow rather than added as a compliance layer. HSE capabilities include risk management, compliance management, and safety procedures embedded directly into work orders. AIQ Atlas provides hands-free, voice-driven access to safety procedures and asset histories at the worksite, so technicians don't need to stop work to retrieve information. Customers have achieved a 70% reduction in documentation errors during emergencies, when safety risk is highest.
Serve your community better, safer, and faster — from one platform.
Public works, water, municipal electric, parks, fleet, and streets working from one record, so crews spend the day on the work instead of the paperwork — and residents can see what’s happening.
Industry Recognition
The Only Vendor Recognized by Both Gartner and IDC as a Market Leader in AI-Powered Work and Asset Management for Utilities
IDC MarketScape: Worldwide AI-Enabled EAM for Utilities, 2026
IDC MarketScape: Worldwide FSM Solutions for Utilities, 2023–2024
The Single Face of Work®
One platform for everything the city runs — and everyone it serves.
Every Department
Public works, water, municipal electric, parks, facilities, fleet, and streets — one platform, one record, coordination city-wide instead of silos working independently.
Every Public Dollar
Roads, streetlights, stormwater systems, and fleet assets managed with predictive maintenance and data-driven replacement planning — so budgets go to the right asset at the right time.
Every Citizen
A citizen portal and 311 integration give residents self-service access to request status and real-time service updates — the visibility people now expect from tracking a delivery.
"As a city, you would like to think that everything works smoothly, but in reality we were a bunch of silos working independently. One of the things KloudGin has brought forth is that we need to have more interconnectivity and to be able to look at each other's information. Our project grew - when we started off, it was going to be a utilities project, maybe streets. Since then, almost every type of field operating department within the city will be on KloudGin."
Unified from day one, so every department works from the same picture.
Native Esri GIS Integration
Every department’s assets — linear and vertical, above ground and below — in one model, with live visibility and offline access for field crews.
Pre-Built Integration Adapters
Out-of-the-box adapters to SAP, Oracle, CIS, OMS, and SCADA. Integration projects that traditionally take 6–12 months deploy in weeks.
One Codebase. One Version.
Multi-tenant SaaS means every customer runs the same current version — no upgrade projects competing with services for budget, no sunset risk on a decades-long investment.
Real-Time Data Integrity
A street crew sees the subsurface repair scheduled before they excavate — every field observation enters one shared record in real time.
Solutions
Explore our utility and public sector specialized solutions
Construction Work Management
Connected Customer
Connected Contractor
As Built
811: Call Before You Dig
Vegetation Management
Beyond the Meter
Backflow Prevention and Cross Control
Customer Service Lead Line ID
Pole and Transformer Inspection
Street Light Management
Hydrant Inspection and Flushing
Valve Tracing
Gas Leak Survey
Emergency Response
Municipal Operations
From public works to parks — all on one system
Every field operating department on the same platform, with the specialized workflows each one depends on.
38
legacy systems the City of Pasadena has consolidated onto one platform
- Infrastructure asset management across all work types — roads, water, municipal electric, streetlights, stormwater, facilities, fleet, and refuse
- Street Light Management, Vegetation Management, and 811 Call Before You Dig from the specialized solutions library
- Cross-departmental visibility that ends duplicated effort — the City of Pasadena is consolidating 38 systems onto one platform
- Construction Work Management for capital projects, with assets entering the record the day they’re commissioned
Citizen Services
Service your citizens can see
Self-service status, proactive updates, and one record behind every request.
- Connected Customer — citizen portal with 24/7 access to request status, work updates, and real-time service visibility
- 311 integration — resident requests flow into the same work management system crews already use
- Permitting, licensing, and inspections coordinated on the same platform as the work they generate
Smart City Readiness
Ready for the city you’re becoming
IoT, EV infrastructure, and distributed energy on the platform running today’s operations.
- IoT sensors, EV charging infrastructure, and distributed energy assets managed without adding new silos
- Support for the documentation requirements underlying MS4/NPDES stormwater and permitting obligations
- Connected Contractor — external crews and service partners onboarded and coordinated with the same interface as city staff
Proven Results
What innovative cities and public sector organizations achieve on KloudGin
$4M
Annual cost reduction
At a multi-service West Coast utility through cross-domain coordination.
15–25%
Workforce productivity improvement
Realized within the first year.
26%
Faster resolution times
Issues diagnosed and closed out more quickly.
91%+
Customer satisfaction
Sustained across KloudGin customers.
Customer Success Story
From Fragmented Systems to Unified Excellence: The City of Waco’s Municipal Transformation Success
A single, unified solution for all assets, work groups, and work types
Gain immediate value with KloudGin Field and Asset Operating System, a fully unified solution that seamlessly integrates work and asset management to provide a holistic view of operations across all work types, helping improve asset utilization, safety, workforce productivity, and the customer experience.
The KloudGin Difference
Ensure reliable, resilient operations
Empower and optimize your workforce
Maximize asset performance and uptime
Guarantee safety and compliance
Elevate customer experiences
The KloudGin Advantage
Mobile-native platform
Flexible, composable & extensible platform
Intuitive user experience
Connected view of assets & workforce
Specialized expert support
KloudGin Frequently Asked Questions
Customer Success
Trusted by utilities that can’t afford to get it wrong
Louisville Water
“We were so impressed with the team, the product, and the way it worked — we’ve been trying to figure out: what else can we get KloudGin to do for us?”
Emily O’Mara, Louisville Water
Read the full success story
Veolia Water
“In six years, we’ve grown and changed our platform, and KloudGin helped us do that every step of the way.”
Vincent Leone, Veolia Water
Read success story
Arizona Public Service
“We have everything at their fingertips now — all the safety notes, all the instructions, the gate codes.”
Mike Ribordy, Arizona Public Service
Read success story
Citizens Energy Group
“KloudGin consolidates everything — work order dashboards, Gantt charts, orders and alerts.”
Gary Young, Citizens Energy Group
Read success story
City of Pasadena
“We’ve brought in a platform that’s going to allow us to be ready for challenges we don’t even know about yet.”
Jeremy Marquette, City of Pasadena
Read sucess story
City of Waco
“We started as a utilities project. Since then, every field operating department in the city is on KloudGin.”
Lisa Tyer, City of Waco
Read success story
ArborWorks
“KloudGin brought orderliness to our crews — their confidence in the work they perform, their ability to speak to what they’ve done.”
Jack Sanders, ArborWorks
Read success story