- What is KloudGin?KloudGin is the utility industry's only cloud-native, mobile-first platform that unifies Construction Project Portfolio Management (CPPM), Enterprise Asset Management (EAM), and Field Service Management (FSM) in a single system called the Single Face of Work®. Purpose-built for utilities and public sector organizations, KloudGin eliminates the system silos that drain 20-30% of workforce productivity by 20–30%. Customers include DTE Energy, Arizona Public Service, Veolia, El Paso Electric, ENSTAR Natural Gas, DC Water, Louisville Water, and California Water Service.
- What does "Single Face of Work®" mean?
Single Face of Work® means one platform, one mobile app, one data model, and one source of truth across Construction, Asset, and Field Service Management. Field crews access asset history, work orders, customer information, GIS context, parts inventory, and safety procedures through a single interface instead of cycling through multiple applications. Engineering specifications flow directly from construction to maintenance, and customer service requests connect to the same asset data crews use in the field.
- What business value does KloudGin deliver?KloudGin delivers measurable financial and operational improvements by eliminating system fragmentation that reduces utility workforce productivity by 20–30%. Customers report +21% productivity gains, 26% faster resolution times, 20–25% improvement in first-time fix rates, over 91% customer satisfaction, and 30 minutes per worker per day recaptured, equivalent to two additional work weeks per worker annually. A mid-sized water utility eliminated $3.2 million in annual inefficiencies, and California Water Service achieved 98% operational efficiency during wildfire response.
- How quickly can a utility see value from KloudGin?KloudGin delivers measurable value in weeks, compared to the 18 or more months typical of legacy platform implementation. Our phased approach begins with a high-impact area, such as field service or asset maintenance, and produces results before expanding to other domains. One customer went live in 14 weeks versus 18 months for a comparable legacy implementation. KloudGin’s multi-tenant architecture removes delays caused by customization, with typical migration cost recovery within 18–24 months.
- How does KloudGin reduce the total cost of ownership?KloudGin reduces total cost of ownership by eliminating the four key cost drivers found in legacy systems: expensive customization, fragile point-to-point integrations, forced version migrations, and end-of-life risk. Every customer runs the same multi-tenant version with pre-built integrations to SAP, Esri, IBM, Oracle, CIS, ERP, OMS, ADMS, and DERMS, removing version drift, re-implementation cost, and sunset risk. Purpose-built platforms deliver 35–40% reductions in system maintenance costs compared to general enterprise alternatives.
- What is KloudGin Construction Project Portfolio Management (CPPM)?KloudGin CPPM is a utility-specific project and portfolio platform that connects project planning directly to construction execution, bringing projects, schedules, GIS, compatible units, materials, contractors, field progress, cost, and operational assets together in one system. It covers customer-driven, capital and program, and asset-driven projects on a single record, from first estimate to operational asset, and sits within KloudGin's Single Face of Work® platform, where construction, asset, and field service work already share one record. Customers report 10–20% capital program optimization, 30–40% reductions in project execution time, up to 45% improvement in field crew productivity, and 40% acceleration in financial reconciliation.
- What capabilities distinguish KloudGin CPPM?
KloudGin CPPM is the only project portfolio solution natively unified with EAM and FSM, which means a capital project does not hand off at commissioning: validated as-builts, tests, warranties, and asset data flow directly into operations, eliminating the 30–60 day delay between construction completion and operational handoff that is common with standalone project tools. Capabilities include governed stage gates and milestone approvals across engineering, land, permitting, procurement, and construction; translation of approved scope and compatible units into executable work packages; field progress flowing into current cost and schedule forecasts so variance is visible while there is still time to act; delivery capacity visibility across programs; and one digital thread from estimate through as-built and asset creation. An optional Construction Work Management module adds compatible unit management, work and in-progress design, construction work orders, regulatory accounting, and reconciliation for utilities that want KloudGin to run day-to-day construction execution as well.
- What makes KloudGin unique?KloudGin stands out for three structural reasons. First, utility-only focus: every innovation, integration, and support decision is dedicated to utility and public sector operations. Second, native unification: KloudGin is the only platform that natively unifies CWM, EAM, and FSM, and is independently validated by IDC as the only vendor recognized as a Leader in both AI-Enabled EAM for Utilities and FSM for Utilities. Third, architecture: cloud-native, multi-tenant, and mobile-first, with every customer always on the current version and no sunset risk.
- How does KloudGin integrate with existing utility systems?KloudGin's integration library includes pre-built adapters for SAP (ECC, S/4HANA, S/4HANA Utilities -- adapter available on the SAP Store), Oracle, Esri ArcGIS (both Utility Network and Geometric Network), CIS, ERP, SCADA, ADMS, DERMS, OMS, AMI, IoT, and more. These are out-of-the-box integrations, not custom builds. Integration projects that previously required 6-12 months can now be completed in weeks.
- Will KloudGin require us to replace existing systems?No. KloudGin does not require a rip-and-replace approach. Your CIS, ERP, GIS, SCADA, and ADMS remain the systems of record for their respective domains. KloudGin extends and integrates with those systems, enhancing their value where work actually occurs. Customers use KloudGin alongside SAP, Oracle, Esri, and various CIS and ERP systems, with each system performing its core function while KloudGin connects them into a Single Face of Work® for field crews, dispatchers, and customer service teams.
- Can utilities configure KloudGin without coding?Yes. Through AIQ Apollo, administrators and power users configure UIs, workflows, and forms using plain language -- no coding required. Customer-built forms link directly to KloudGin surveys and integrate into workflows. Because configurations are applied to the multi-tenant platform, they don't fork a customer's environment into a custom version stranded on an old release.
- How does KloudGin manage work across employees, contractors, and mutual aid resources?KloudGin coordinates internal crews, contractors, and mutual aid resources on a single platform, giving dispatchers unified visibility into every available resource regardless of employment type. Skills-based dispatch matches the right crew to the right work order based on qualifications, location, and availability in real time. Contractors access the same mobile interface as internal crews, with appropriate permissions, so work order status, asset data, and documentation requirements are consistent across the entire workforce. During mutual aid events, the emergency response solution supports mass-deployment scheduling, real-time situational awareness, and partner utility coordination -- with a complete record of all work performed regardless of who performed it.
- How does KloudGin handle data migration from legacy systems?KloudGin's migration approach achieves 99.97% data migration validation accuracy, even for more than 30 years of asset history. Pre-built integration adapters connect to SAP, Oracle, Esri, CIS, and other systems of record, turning what would be a one-time migration into ongoing live integration. The multi-tenant architecture also removes version-specific migration complexity common in legacy upgrades. Typical migration cost recovery is 18-24 months.
Our Solutions
Construction Project Portfolio Management
One unified platform for customer, capital, and asset-driven utility projects — from first estimate to operational asset.
The power of a Single Face of Work
Capital investment is accelerating. Delivery capacity isn't.
Utilities and municipalities are renewing aging infrastructure, absorbing growth and new demand, strengthening resilience, and meeting regulatory commitments — all at once, and all with the same constrained engineering, construction, and project management resources. Utility construction rarely lacks systems. What’s missing is one current view of delivery: project information sits across ERP, GIS, project tools, contractor systems, field apps, spreadsheets, and email, and project managers become the integration layer.
KloudGin Construction Project Portfolio Management brings project planning and construction execution onto one record. It sits within KloudGin’s Single Face of Work® platform, where construction, asset, and field service work already share one record — so a capital project doesn’t hand off at commissioning. It becomes an operational asset in the same place the crews maintaining it already work.
BUILT FOR THE FULL UTILITY PROJECT PORTFOLIO
Every project a utility runs, on one record
1
Customer-Driven Projects
New services, upgrades, extensions, relocations, subdivisions, developer projects, municipal requests, EV/DER connections, and other externally initiated work.
2
Capital & Program Projects
System expansion, modernization, replacement programs, resilience, regulatory commitments, substations, mains, feeders, facilities, and other planned investments.
3
Asset-Driven Projects
Projects triggered by asset condition, risk, inspections, failures, maintenance history, compliance requirements, or end-of-life replacement.
Select Template
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What KloudGin Construction Project Portfolio Management does
Connect planning and execution
Bring portfolios, projects, milestones, budgets, locations, work packages, and field execution into one connected delivery model.
Turn approved plans into executable work
Translate project scope and Compatible Units directly into governed work packages for crews and contractors.
See variance while there's still time to act
Bring field progress, quantities, materials, issues, and changes into current status, cost, and schedule forecasts so leaders can identify drift early.
Govern milestones and stage gates
Coordinate engineering, land, permitting, procurement, and construction milestones, require approvals before progression, and maintain a clear audit trail.
See delivery capacity across programs
Understand demand across engineering, construction, and contractor resources so bottlenecks are identified before they become project delays.
Maintain one digital thread
Preserve traceability from design and estimate through construction, as-built, asset creation, and handover.
ONE CONNECTED DELIVERY LIFECYCLE
Connecting the critical handoffs in utility project delivery
- Plan & Design
- Deliver
- Close & Hand Over
Plan & Design
Planning → Execution: Turn approved project plans, milestones, locations, and scope directly into executable work.
GIS → Project: Make network, asset, and location context part of planning, permitting, construction, and closeout.
Deliver
Owner → Contractor: Connect utilities, engineering partners, contractors, and inspectors through governed project and work information.
Field → Forecast: Turn quantities, materials, progress, issues, and changes into current project status and forecast.
Close & Hand Over
Material/CUs → Assets: Use CUs as the common definition of work across design scope, labor, materials, cost, field execution, installation, reconciliation, and asset creation.
Construction → Operations: Carry validated as-builts, inspections, tests, warranties, and asset data directly into operations.
OPTIONAL MODULE
KloudGin Construction Work Management
CPPM governs the portfolio: what is planned, what is ready, what is being built, and what it is costing. The Construction Work Management module is the compatible-unit–driven layer underneath it, where approved scope becomes designs, work orders, field completions, and reconciled asset records.
Add the module to run day-to-day construction execution in KloudGin, not just project oversight. Crews work from the same mobile platform they already use for maintenance and field service, with full offline capability, automated asset data capture, and a built-in GIS as-built process.
Industry Recognition
The Only Vendor Recognized by Both Gartner and IDC as a Market Leader in AI-Powered Work and Asset Management for Utilities
IDC MarketScape: Worldwide AI-Enabled EAM for Utilities, 2026
IDC MarketScape: Worldwide FSM Solutions for Utilities, 2023–2024
A single, unified solution for all assets, work groups, and work types
Gain immediate value with KloudGin Field and Asset Operating System, a fully unified solution that seamlessly integrates work and asset management to provide a holistic view of operations across all work types, helping improve asset utilization, safety, workforce productivity, and the customer experience.
Solutions
Explore our utility and public sector specialized solutions
Construction Work Management
Connected Customer
Connected Contractor
As Built
811: Call Before You Dig
Vegetation Management
Beyond the Meter
Backflow Prevention and Cross Control
Customer Service Lead Line ID
Pole and Transformer Inspection
Street Light Management
Hydrant Inspection and Flushing
Valve Tracing
Gas Leak Survey
Emergency Response
Core Configuration Dashboards
- Usage Codes & Regulatory Accounts: Streamlines regulatory accounting compliance while maintaining proper separation of duties between engineering and accounting teams.
- Overhead Management: Delivers sophisticated cost allocation capabilities that improve financial accuracy and regulatory compliance.
- Compatible Units (CU) Management: Improves how utilities manage construction estimating templates and asset specifications.
Project Planning and Execution
- Work Design Management: Enhances design process efficiency and cost control.
- In Progress Design: Improves how utilities handle complex construction projects and change orders.
- Project Management: Delivers comprehensive project control and resource management.
Field Operations & Asset Management
- Construction Locations: Improves asset location management and service point handling.
- Pre-Planning Tools: Enhances project planning and resource management.
- Construction Work Orders: Streamlines field execution and asset documentation.
- Reconciliation Management: Ensures financial accuracy and regulatory compliance.
KloudGin Products
Best-in-class solutions to connect and unify your entire organization
Construction Work Management
A purpose-built construction management solution that seamlessly transitions projects from design through operational handoff, eliminating the costly gaps that create maintenance visibility delays while ensuring complete engineering specifications flow into ongoing operations.
Enterprise Asset Management
A comprehensive solution that delivers critical asset information and insights to improve asset reliability, lower operating costs and boost operational output for both your linear and vertical assets.
Work Management
An AI-native workforce enablement solution built for the needs of today’s mobile field crews. Quickly provide every field worker with a complete and connected view of assets, operations, and activities, whenever and wherever they are.
Specialized utility & essential services solutions
FAQs
What is field service management?
Field Service Management (FSM) is the organization and optimization of employees and tasks that occur “in the field” or away from your organization’s headquarters. Many types of companies implement FSM practices, from services to manufacturing, installation and utility services. Field Service Management is growing as many industries provide mission critical services in the field.
What are some common field service activities?
One of the exciting yet challenging aspects of successful Field Service Management is that every company and industry has unique needs and specifications when defining FSM, so it is important to have a highly flexible platform.
Traditional field services that have led to the creation of modern FSM solutions were carried out by utility, HVAC, water, and telecommunication industry professionals. These industries have historically dispatched technicians or other staff members to remote locations, such as businesses and residences. Work would either be completed at these locations, meters would be read, or tasks would be accomplished remotely.
Many of these duties involve accurate asset and equipment tracking and maintenance. Much of field service is customer-facing, and since work is performed remotely, mobile workforce management is a keystone of FSM.
What are some common field service management issues?
Meeting Customer Expectations: Customers have high expectations for service today. Utility customers expect service without disruption, and customers getting services done at their homes want to know when and what to expect from onsite workers. Fast, efficient solutions are required.
Inefficient Manual Dispatch: Manually dispatching field workers causes inherent inefficiencies and is time-consuming. Errors and underutilized employees and assets often occur.
Sales Generation: Services are a vital driver of sales. FSM can help improve customer satisfaction and increase sales of related services.
Employee Management: Managers struggle to monitor and communicate with field employees
Safety: The safety of mobile employees at remote sites or on the road is vital.
Outdated Data and Analytics Technology: Antiquated data collection methods and underutilized or nonexistent analytics decrease efficiency and inhibit potential growth.
High Costs: Fluctuating fuel, raw materials, equipment, and other costs can be difficult and expensive to monitor and minimize.
Unused or Underutilized Assets: Even when not used, industrial equipment is expensive to maintain. Many companies don’t even have a record of their complete asset inventory.
Unpredictability: Juggling customer service, mobile workforce management, and operation optimization is a considerable challenge and makes standardization difficult.
What is field service management software?
Pen and paper data collection and record-keeping was once the best method for monitoring and optimizing field services. However, with the increased demand for field services across industries, managers and decision-makers seek more modern solutions. Even with digital technology, data becomes siloed and difficult or impossible to access and utilize without the correct technology.
Field Service Management software incorporates artificial intelligence and machine learning technology to remove data silos and integrate data into a single platform that can automate and optimize field service tasks across the entire workforce, regardless of proximity to company headquarters. FSM software connects employees and managers to vital, up-to-date information and data. A mobile workforce optimized through an integrated FSM solution increases overall efficiency and customer service, leading to improved practices and business growth.
With smartphones, tablets, and laptops, mobile workforce management is easier to implement than ever before. When technicians have instant access to data through their mobile devices, field services are improved through instant access to company data like service history, customer information, and real-time updates—leading to increased customer loyalty, satisfaction, and sales.
AI-enabled technology can automate route scheduling, optimization, and technician selection based on customer needs. This can make dispatch instantaneous upon work order submission and ensures that the closest and most qualified professional is connected to the correct customer. Increased dispatch efficiency and route optimization save labor, time, and money and are invaluable perks of FSM software.
What are some must-haves when considering field service management software?
Field Service Management software should be cloud-based and tailored to integrate with your existing systems. FSM software must be accessible at any time and location for real-time data updates.
For example, KloudGin’s Field Service Suite enables mobile scheduling and management of all work streams. It incorporates work orders, resources, vehicles, communications, customers, and collaboration into a single configurable business process.
Leveraging automation and machine learning, KloudGin’s Field Service Suite optimizes field service jobs’ prioritization, scheduling, routing, and completion.
Does my business need field service management or mobile workforce management software?
While advanced field service management solutions like KloudGin’s Field Service Suite combine mobile workforce management capability into field service management software, not every business involved in field services may benefit from this technology. Some smaller companies would be better suited for an independent mobile workforce management or basic scheduling solution. These solutions focus on employee-management relations and communication; primarily basic scheduling and productivity.
Field Service Management combines mobile workforce management’s improved communication abilities with optimizing billing, work order instructions, manuals and capturing real time field data, along with asset and equipment management, maintenance, and visibility, ensuring quick repairs or procurement whenever necessary. FSM software helps coordinate better deployment and management of your field workers and equipment.
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In my 30 years’ experience, I’ve been looking for a single solution that combines vertical and linear asset management with mobile workforce management – and found it with KloudGin.
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They truly are our single face of work — we have no silos. Everybody, from operators at the filter plant to metering specialists to crews working main breaks, is on KloudGin.
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KloudGin is so adaptable to what our needs are. We have a unique way of doing business — we ask, we get. The answer is never no; it’s always ‘let’s see what we can do.’ In six years, we’ve grown and changed our platform, and KloudGin helped us do that every step of the way.
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We’re replacing 38 systems with this one implementation. Just having a set of systems get replaced and a fully integrated solution is going to be awesome for us.
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With previous software, we had to switch between two systems to view mapping and then come back into complete forms. It’s all housed in one system with KloudGin. Our users are much happier, it’s much more efficient, there are benefits for technician morale — and it saves time and cost for the company.
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With KloudGin, we’ve streamlined our field service processes and can leverage real-time data and connectivity to improve workforce productivity. Partnering with KloudGin has helped us provide an innovative, Amazon-like experience to our customers with real-time service visibility and status notifications.
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The experience working with KloudGin has been very collaborative, and has resulted in an extremely stable and supportable SAP integration solution with the flexibility and options to tailor a customer’s needs.
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All I heard was how much KloudGin really caters to their customers. That’s what helped us make that decision — that’s what we kept hearing from every customer we talked to.
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KloudGin has been really adaptable, so we’ve been able to have a single source of truth for our inspection data, streamline our process workflows, and improve visibility and collaboration. We’re excited to build on this foundation and support a more connected and responsive utility.
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KloudGin solutions help us achieve our mission of being the leading provider of water and wastewater services — part of our promise of quality, service, and value.
KloudGin Frequently Asked Questions
Customer Success
Trusted by utilities that can’t afford to get it wrong
Louisville Water
“We were so impressed with the team, the product, and the way it worked — we’ve been trying to figure out: what else can we get KloudGin to do for us?”
Emily O’Mara, Louisville Water
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Veolia Water
“In six years, we’ve grown and changed our platform, and KloudGin helped us do that every step of the way.”
Vincent Leone, Veolia Water
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Arizona Public Service
“We have everything at their fingertips now — all the safety notes, all the instructions, the gate codes.”
Mike Ribordy, Arizona Public Service
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Citizens Energy Group
“KloudGin consolidates everything — work order dashboards, Gantt charts, orders and alerts.”
Gary Young, Citizens Energy Group
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City of Pasadena
“We’ve brought in a platform that’s going to allow us to be ready for challenges we don’t even know about yet.”
Jeremy Marquette, City of Pasadena
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City of Waco
“We started as a utilities project. Since then, every field operating department in the city is on KloudGin.”
Lisa Tyer, City of Waco
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ArborWorks
“KloudGin brought orderliness to our crews — their confidence in the work they perform, their ability to speak to what they’ve done.”
Jack Sanders, ArborWorks
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