- What is KloudGin?KloudGin is the utility industry's only cloud-native, mobile-first platform that unifies Construction Project Portfolio Management (CPPM), Enterprise Asset Management (EAM), and Field Service Management (FSM) in a single system called the Single Face of Work®. Purpose-built for utilities and public sector organizations, KloudGin eliminates the system silos that drain 20-30% of workforce productivity by 20–30%. Customers include DTE Energy, Arizona Public Service, Veolia, El Paso Electric, ENSTAR Natural Gas, DC Water, Louisville Water, and California Water Service.
- What does "Single Face of Work®" mean?
Single Face of Work® means one platform, one mobile app, one data model, and one source of truth across Construction, Asset, and Field Service Management. Field crews access asset history, work orders, customer information, GIS context, parts inventory, and safety procedures through a single interface instead of cycling through multiple applications. Engineering specifications flow directly from construction to maintenance, and customer service requests connect to the same asset data crews use in the field.
- What is KloudGin's mission?KloudGin’s mission is to transform utility operations by delivering a Single Face of Work® that eliminates operational silos between Construction, Asset, and Field Service Management. The unified, cloud-native platform is designed to maximize Return on Employee (ROE) while equipping modern utilities to address aging infrastructure, grid modernization, workforce transition, electrification, and rising customer expectations.
- What industries does KloudGin serve?KloudGin serves utility and public sector operators, including electric, gas, water, and multi-service utilities, as well as municipalities and public sector organizations managing critical infrastructure. This specialized focus means every feature, integration, and workflow is tailored to utility needs: vertical and linear assets, mutual aid, storm response, regulatory accounting, and the operational requirements of public service.
- What value does KloudGin deliver for electric utilities?KloudGin gives electric utilities a single platform for managing vertical assets -- substations, transformers, poles -- and linear distribution and transmission networks, eliminating the separate systems most utilities maintain for each asset class. Construction work, capital projects, and long-term maintenance planning connect end to end, so grid upgrades flow directly into ongoing asset management without a manual handoff. During storm events, crews and contractors are mobilized using real-time situational awareness, mutual aid coordination, and skills-based dispatch. The platform also extends to distributed energy resources, EV charging infrastructure, and IoT-connected grid devices, and includes vegetation and right-of-way management workflows to reduce wildfire risk and support regulatory compliance.
- What value does KloudGin deliver for water utilities?KloudGin unifies asset management and field operations across the full water system, from treatment infrastructure through distribution networks, on a single mobile-first platform. Smart meter integration supports real-time leak detection, triggering rapid crew dispatch and minimizing excavation to reduce water loss and unplanned downtime. Water quality monitoring, backflow prevention tracking, and hydrant and valve inspection workflows are built in, with automated compliance documentation for EPA and state regulatory requirements. Lead service line replacement programs are managed end to end, connecting field crew dispatch, asset tracking, customer communication, and remediation closeout in one system.
- What value does KloudGin deliver for gas utilities?KloudGin provides gas utilities with unified asset and workforce management across transmission, storage, and distribution networks, with safety and compliance built into every workflow. Purpose-built mobile workflows for gas leak surveys, atmospheric corrosion inspections, and valve inspections automate data collection and PHMSA compliance tracking. Pipeline integrity management covers linear assets with predictive maintenance schedules, condition-based work triggers, and integrated GIS mapping. Emergency response workflows deliver real-time hazard notifications and situational data to field devices within minutes, and construction work management connects capital project planning, contractor coordination, and asset commissioning in a single platform.
- What value does KloudGin deliver for the public sector and municipalities?KloudGin gives municipalities a single platform for managing assets, crews, and operations across every city department -- public works, water, parks, facilities, and fleet -- eliminating the silos that force duplicate effort and slow coordination. Roads, streetlights, stormwater systems, and fleet assets are managed with predictive maintenance schedules and data-driven replacement planning to maximize every public dollar. A citizen portal and 311 integration give residents self-service access to request status and real-time service updates. The platform scales from current field operations to smart city initiatives, managing IoT sensors, EV charging infrastructure, and distributed energy assets without adding new silos.
- What business value does KloudGin deliver?KloudGin delivers measurable financial and operational improvements by eliminating system fragmentation that reduces utility workforce productivity by 20–30%. Customers report +21% productivity gains, 26% faster resolution times, 20–25% improvement in first-time fix rates, over 91% customer satisfaction, and 30 minutes per worker per day recaptured, equivalent to two additional work weeks per worker annually. A mid-sized water utility eliminated $3.2 million in annual inefficiencies, and California Water Service achieved 98% operational efficiency during wildfire response.
- What is Return on Employee (ROE)?Return on Employee (ROE) is KloudGin's framework for measuring the value created by strengthening workforce capability. Where traditional software ROI focuses on cost reduction, ROE measures the compounding effect of recapturing 30 minutes per worker per day across thousands of employees, resulting in significant annual value. KloudGin’s AI-native platform, mobile-first design, and unified data model are designed to maximize ROE.
- How quickly can a utility see value from KloudGin?KloudGin delivers measurable value in weeks, compared to the 18 or more months typical of legacy platform implementation. Our phased approach begins with a high-impact area, such as field service or asset maintenance, and produces results before expanding to other domains. One customer went live in 14 weeks versus 18 months for a comparable legacy implementation. KloudGin’s multi-tenant architecture removes delays caused by customization, with typical migration cost recovery within 18–24 months.
- How does KloudGin reduce the total cost of ownership?KloudGin reduces total cost of ownership by eliminating the four key cost drivers found in legacy systems: expensive customization, fragile point-to-point integrations, forced version migrations, and end-of-life risk. Every customer runs the same multi-tenant version with pre-built integrations to SAP, Esri, IBM, Oracle, CIS, ERP, OMS, ADMS, and DERMS, removing version drift, re-implementation cost, and sunset risk. Purpose-built platforms deliver 35–40% reductions in system maintenance costs compared to general enterprise alternatives.
- What is KloudGin Enterprise Asset Management (EAM)?KloudGin EAM unifies every phase of the asset lifecycle -- planning, construction, commissioning, maintenance, and retirement -- in one mobile-first, AI-native platform. It manages both vertical assets (substations, treatment plants, pumping stations) and linear assets (pipelines, distribution networks, transmission lines), with a full asset registry, preventive and predictive maintenance, HSE compliance, supply chain, and prebuilt analytics. In 2026, IDC named KloudGin a Leader in the Worldwide Utilities AI-Enabled Enterprise Asset Management assessment.
- What capabilities distinguish KloudGin EAM?KloudGin EAM is the only enterprise asset management solution purpose-built for utilities that natively unifies EAM with FSM and CPPM in a single platform -- a combination general enterprise EAM systems cannot match. Core capabilities include complete asset lifecycle management in one system; unified vertical and linear asset management; embedded Esri GIS with native support for both Utility Network and Geometric Network; predictive maintenance powered by the AssetIQ agent family; pre-built integration with SAP and other systems of record; and a mobile-first interface designed around how field technicians actually work. IDC recognized KloudGin as a Leader in AI-Enabled EAM for Utilities in 2026 -- the only vendor holding that distinction alongside Leader recognition in FSM for Utilities.
- What is KloudGin Field Service Management (FSM)?KloudGin FSM is a cloud-native, mobile-first workforce platform that connects every work group, work type, and asset through a single field interface. Capabilities include work order creation and assignment, intelligent scheduling, route optimization, embedded Esri GIS, AI-supported knowledge base, supply chain integration, customer engagement, and prebuilt analytics. Recent additions include Dispatch Center 3.0 and Assisted Scheduling. IDC named KloudGin a Leader in the Worldwide Field Service Management Solutions for Utilities assessment in 2026.
- What capabilities distinguish KloudGin FSM?KloudGin FSM was built by utility experts for real-world field operations, not adapted from general-purpose enterprise systems. Capabilities that set it apart include true offline mobile functionality for crews operating in low-connectivity environments; an embedded Esri GIS work and job order interface; AIQ Atlas for voice-driven work order completion and hands-free troubleshooting; LENS for visual asset identification in the field; Dispatch Center 3.0 for teams managing large crews across complex territories; Assisted Scheduling; and real-time customer engagement. The structural differentiator is native unification with EAM and CPPM: field crews, asset data, and construction workflows share one data model rather than passing information across disconnected systems.
- What is KloudGin Construction Project Portfolio Management (CPPM)?KloudGin CPPM is a utility-specific project and portfolio platform that connects project planning directly to construction execution, bringing projects, schedules, GIS, compatible units, materials, contractors, field progress, cost, and operational assets together in one system. It covers customer-driven, capital and program, and asset-driven projects on a single record, from first estimate to operational asset, and sits within KloudGin's Single Face of Work® platform, where construction, asset, and field service work already share one record. Customers report 10–20% capital program optimization, 30–40% reductions in project execution time, up to 45% improvement in field crew productivity, and 40% acceleration in financial reconciliation.
- What capabilities distinguish KloudGin CPPM?
KloudGin CPPM is the only project portfolio solution natively unified with EAM and FSM, which means a capital project does not hand off at commissioning: validated as-builts, tests, warranties, and asset data flow directly into operations, eliminating the 30–60 day delay between construction completion and operational handoff that is common with standalone project tools. Capabilities include governed stage gates and milestone approvals across engineering, land, permitting, procurement, and construction; translation of approved scope and compatible units into executable work packages; field progress flowing into current cost and schedule forecasts so variance is visible while there is still time to act; delivery capacity visibility across programs; and one digital thread from estimate through as-built and asset creation. An optional Construction Work Management module adds compatible unit management, work and in-progress design, construction work orders, regulatory accounting, and reconciliation for utilities that want KloudGin to run day-to-day construction execution as well.
- What is KloudGin’s AssetIQ (AIQ) AI agent family?AssetIQ (AIQ) is KloudGin's family of AI agents built for utility workflows. AIQ Atlas is the AI-powered field copilot, enabling voice-driven work order completion, hands-free troubleshooting, instant access to technical documentation, R3 (Record-Review-Report) mode for voice documentation, and LENS for visual asset identification. AIQ Apollo supports administrators and power users with plain-language UI configuration and prompt-driven workflow automation. Together, the AIQ family transforms KloudGin from a system of record into a system of work.
- Is KloudGin's AI safe for utility data?Yes. Customer data and AI prompts are never shared with public AI models. KloudGin developed AssetIQ with privacy and security as core design principles: customer environments remain isolated, data stays within customer environments, and AI processing occurs within KloudGin's secure AWS infrastructure. This matters because utility data includes critical infrastructure information, customer PII, and asset details that must never be used in public model training.
Esri GIS Integration
Every work order, every asset, and every crew on the map — Utility Network and Geometric Network, online or offline, embedded in the platform that runs the work.
Industry Recognition
The Only Vendor Recognized by Both Gartner and IDC as a Market Leader in AI-Powered Work and Asset Management for Utilities
IDC MarketScape: Worldwide AI-Enabled EAM for Utilities, 2026
IDC MarketScape: Worldwide FSM Solutions for Utilities, 2023–2024
The Single Face of Work®
One map. One record. Every asset and every crew on it.
Every Asset, Located
Poles, mains, valves, hydrants, substations, and plants — linear and vertical, above ground and below — on one live map tied directly to the asset record, with no separate GIS to sync or reconcile..
Every Work Order, on the Map
Work orders are created, assigned, tracked, and closed on the map itself. Dispatchers see the work in relation to assets, crews, and each other; crews see what’s around them before they arrive.
Every Crew, Connected
Internal crews, contractors, and mutual aid work from the same map with the same tools — redlining, asset grouping, and real-time updates flow from the field to the office and back.
Built with Esri from day one.
Utility Network and Geometric Network, Natively
KloudGin is the only platform with out-of-the-box support for both Esri Utility Network and Geometric Network. Your existing data model reaches field crews on day one, with no separate configuration to build or maintain — and the trace types you’ve already set up run in the field.
Embedded, Not Integrated
Esri GIS is embedded directly in KloudGin’s web and mobile interface. No point-to-point integration to build, no duplicate licenses, no second application to open. GIS analysts and network engineers keep their advanced tools; crews, dispatchers, and customer service get the geographic context they need without the complexity.
Bidirectional by Design
Field observations update the asset record, the work system, and the geographic database at the same time. As-builts, redlines, status changes, and attribute updates captured in the field are reflected on the map in real time — the map is never behind the work.
Faster Innovation, Togethery
Esri Gold Partner status gives KloudGin a dedicated Esri Technical Advisor and priority access to Esri resources, so new ArcGIS capabilities reach every KloudGin customer sooner — and, because every customer runs the same version, at the same time.
Solutions
Explore our utility and public sector specialized solutions
Construction Work Management
Connected Customer
Connected Contractor
As Built
811: Call Before You Dig
Vegetation Management
Beyond the Meter
Backflow Prevention and Cross Control
Customer Service Lead Line ID
Pole and Transformer Inspection
Street Light Management
Hydrant Inspection and Flushing
Valve Tracing
Gas Leak Survey
Emergency Response
Work on the Map
The map is the work order
Embedded work orders, map-based scheduling, and search — so dispatch, planners, and crews are looking at the same picture.
- Embedded work orders — create, track, update, and collaborate on work live on the map, with operational awareness across all work and asset operations
- Assisted Scheduling on the map — dispatchers and planners see the relationship between asset locations, resources, and work activities before they assign
- Map search — jump straight to an address, asset ID, landmark, or work order location
- Map-based self-assign — authorized field users see nearby work on the map and pick it up without a call to dispatch
In the Field
Online, offline, and everything in between
Built for crews working where connectivity isn’t — the map, the trace, and the work order keep going when the signal doesn’t.
15-20%
faster field work completion with embedded GIS
- Online and offline transition — uninterrupted GIS maps as field workers and contractors move between connected and disconnected areasn
- Network tracing — run upstream and downstream traces on the utility network from the field, online or offline, using the trace types already defined in your Utility Network (valve isolation, phase-based, and more)
- Redlining — communicate design modifications and add notes on the map in real time, so the record reflects what crews actually found
- As-built integration — access as-built files, drawings, photos, and documents on the map for a current picture of the asset
- Single sign-on — access ArcGIS inside KloudGin with one logins
Mobile Integration
Everything a crew needs, on one map
From the KloudGin mobile app, contractors and field technicians can:
65%
less training time for new field workers vs. legacy interfacesn
- Locate assets tied to a work order
- Add one or more assets to a work order or request
- View, manage, and create work orders from the map
Proven Results
What utilities achieve with GIS inside the work
15–20%
Faster work completion
Faster planning-to-close-out cycles across construction work.
Up to 30%
Reduction in truck rolls
Fewer unnecessary trips through map-based coordination.
20%
Improvement in first-time fix rates
The right asset, the right history, the right crew.
65%
Less training time for new workers
One map, one interface, versus legacy GIS and work systems side by side.
KloudGin Frequently Asked Questions
Customer Success
Trusted by utilities that can’t afford to get it wrong
Louisville Water
“We were so impressed with the team, the product, and the way it worked — we’ve been trying to figure out: what else can we get KloudGin to do for us?”
Emily O’Mara, Louisville Water
Read the full success story
Veolia Water
“In six years, we’ve grown and changed our platform, and KloudGin helped us do that every step of the way.”
Vincent Leone, Veolia Water
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Arizona Public Service
“We have everything at their fingertips now — all the safety notes, all the instructions, the gate codes.”
Mike Ribordy, Arizona Public Service
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Citizens Energy Group
“KloudGin consolidates everything — work order dashboards, Gantt charts, orders and alerts.”
Gary Young, Citizens Energy Group
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City of Pasadena
“We’ve brought in a platform that’s going to allow us to be ready for challenges we don’t even know about yet.”
Jeremy Marquette, City of Pasadena
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City of Waco
“We started as a utilities project. Since then, every field operating department in the city is on KloudGin.”
Lisa Tyer, City of Waco
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ArborWorks
“KloudGin brought orderliness to our crews — their confidence in the work they perform, their ability to speak to what they’ve done.”
Jack Sanders, ArborWorks
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