Esri Infrastructure Management & GIS Conference

The Future of GIS-Powered Operations:

One Unified Platform Connecting All Work, Assets, and Workflows

Booth 116 | October 27–29, 2026 | Palm Springs, CA

Join KloudGin at the 2026 Esri Infrastructure Management & GIS Conference and discover how we’ve helped leading utilities achieve transformational results with powerful embedded Esri GIS capabilities:

Enhanced Asset Intelligence & Reliability: Empower field crews with map-based workflows and real-time connectivity to better visualize, identify, and perform work on the right assets.
Seamless Field Collaboration: Strengthen crew performance with shared visualization, redlining, and asset group features that connect field and back office teams.
Customer-Centric Excellence: Deliver exceptional customer experiences with precise insights and responsive operations powered by integrated geospatial intelligence.

Esri IMGIS 2026 Customer Presentations

Two utilities. Two stories of consolidation.

Join customer-led sessions from Pasadena Water and Power and El Paso Electric as they share how they replaced fragmented legacy systems with one platform built on Esri GIS.

Wednesday, Oct 283:15–4:15 PM PST

Catalina | Renaissance

How the City of Pasadena is Replacing 38 Systems with a Unified Platform

Pasadena Water and Power is consolidating 38 legacy systems — software, spreadsheets, and paper — into one platform for asset and work management across water and electric operations. With Esri GIS as the spatial foundation, crews now locate, inspect, and update assets from a live map instead of paper records and disconnected tools. Hear how a municipal utility overcame fragmented operations and a retiring workforce, and leave with practical lessons on legacy consolidation, field efficiency, and breaking down silos between departments.

Speakers

Jeremy Marquette

Assistant General Manager, Customer Service & Technology

Thais Gomes

Project Manager, City of Pasadena

Session details

Thursday, Oct 2910:30–11:30 AM PST

Pasadena | Renaissance

How El Paso Electric Automated Dispatch and Unified 11 Departments

When its legacy field service system stopped keeping pace, El Paso Electric modernized from the ground up — replacing its legacy FSM and middleware layer with a single platform connected directly to Esri ArcGIS Utility Network and Oracle Customer Care and Billing. Eleven departments that ran on disconnected systems now run on one, and manual 5am dispatch gave way to automated scheduling. Hear from EPE’s operations team on the time and cost outcomes, the workforce changes that followed, and practical lessons from tuning automated dispatch for a large, geographically distributed field workforce.

Speakers

Lizeth Navia-Schmenk

IT Project Manager, El Paso Electric

Mario Hernandez

Manager of AMI Operations, Field Services & Revenue Assurance, El Paso Electric

Session details

Best-in-class work and asset management solutions built specifically for utilities

As the only mobile-first, cloud-native work and asset management solution purpose-built for utilities, we are proud partners of industry leaders including Louisville Water Company, Madison Gas & Electric, Arizona Public Service, Veolia North America, CalWater, Citizens Energy Group, and many others.

Discover the power of embedded Esri GIS for utility-specialized solutions

Location intelligence meets operational excellence with KloudGin’s embedded Esri GIS integration, driving measurable efficiency, reliability, and customer satisfaction gains for utilities and public sector organizations.

Transform Field Operations with Spatial Intelligence: Equip field workers with real-time visualization of assets, work orders, and infrastructure - reducing response times while ensuring crews work more efficiently.

Maximize Resource Efficiency and Cost Savings: Cut transportation costs and boost productivity with improved routing, coordinated crew activities, and the elimination of redundant site visits - helping complete more work daily with fewer resources.

Accelerate Emergency Response and Service Restoration: Enable real-time situational awareness during outages and severe weather events, helping reduce service restoration times while keeping workers safe.

Harness Asset Data for Strategic Decision-Making: Leverage asset location, condition and performance data to inform and prioritize maintenance and capital investment decisions.

Elevate Customer Experiences: Exceed customer expectations with accurate arrival windows, visual confirmation of completed work, and faster outage resolution - powered by location intelligence.

Enabling more resilient, efficient, and sustainable utility operations

Network Resilience: KloudGin Asset Management helps reduce outage response times by 35% while improving preventive maintenance effectiveness.
Workforce Efficiency: Our mobile platform delivers critical data and insights to field crews, significantly cutting training time and increasing first-time fix rates by 35%.
Improved Asset Performance and Reliability: Our unified system optimizes diverse assets across your infrastructure to reduce maintenance costs by 20%.
Customer Satisfaction: Real-time service updates and automated communications help achieve 95%+ satisfaction scores while substantially reducing call volume.
Regulatory Compliance: Streamlined inspection workflows and audit trails cut compliance administration time by 50%.

Building the Utilities of Tomorrow, Together

As the industry's only mobile-native, cloud-based work and asset management solution built specifically for utilities, we are proud partners of award-winning innovators in work and asset management, including Madison Gas & Electric, Arizona Public Service, Veolia North America, Citizens Energy Group, and many other industry leaders.

Learn More About KloudGin