- What is KloudGin?KloudGin is the utility industry's only cloud-native, mobile-first platform that unifies Construction Work Management (CWM), Enterprise Asset Management (EAM), and Field Service Management (FSM) in a single system called the Single Face of Work®. Purpose-built for utilities and public sector organizations, KloudGin eliminates the system silos that drain 20-30% of workforce productivity by 20–30%. Customers include DTE Energy, Arizona Public Service, Veolia, El Paso Electric, ENSTAR Natural Gas, DC Water, Louisville Water, and California Water Service.
- What does "Single Face of Work®" mean?
Single Face of Work® means one platform, one mobile app, one data model, and one source of truth across Construction, Asset, and Field Service Management. Field crews access asset history, work orders, customer information, GIS context, parts inventory, and safety procedures through a single interface instead of cycling through multiple applications. Engineering specifications flow directly from construction to maintenance, and customer service requests connect to the same asset data crews use in the field.
- What business value does KloudGin deliver?KloudGin delivers measurable financial and operational improvements by eliminating system fragmentation that reduces utility workforce productivity by 20–30%. Customers report +21% productivity gains, 26% faster resolution times, 20–25% improvement in first-time fix rates, over 91% customer satisfaction, and 30 minutes per worker per day recaptured, equivalent to two additional work weeks per worker annually. A mid-sized water utility eliminated $3.2 million in annual inefficiencies, and California Water Service achieved 98% operational efficiency during wildfire response.
- How quickly can a utility see value from KloudGin?KloudGin delivers measurable value in weeks, compared to the 18 or more months typical of legacy platform implementation. Our phased approach begins with a high-impact area, such as field service or asset maintenance, and produces results before expanding to other domains. One customer went live in 14 weeks versus 18 months for a comparable legacy implementation. KloudGin’s multi-tenant architecture removes delays caused by customization, with typical migration cost recovery within 18–24 months.
- How does KloudGin reduce the total cost of ownership?KloudGin reduces total cost of ownership by eliminating the four key cost drivers found in legacy systems: expensive customization, fragile point-to-point integrations, forced version migrations, and end-of-life risk. Every customer runs the same multi-tenant version with pre-built integrations to SAP, Esri, IBM, Oracle, CIS, ERP, OMS, ADMS, and DERMS, removing version drift, re-implementation cost, and sunset risk. Purpose-built platforms deliver 35–40% reductions in system maintenance costs compared to general enterprise alternatives.
- What is KloudGin’s AssetIQ (AIQ) AI agent family?AssetIQ (AIQ) is KloudGin's family of AI agents built for utility workflows. AIQ Atlas is the AI-powered field copilot, enabling voice-driven work order completion, hands-free troubleshooting, instant access to technical documentation, R3 (Record-Review-Report) mode for voice documentation, and LENS for visual asset identification. AIQ Apollo supports administrators and power users with plain-language UI configuration and prompt-driven workflow automation. Together, the AIQ family transforms KloudGin from a system of record into a system of work.
- Is KloudGin truly cloud-native?Yes. KloudGin was built as a cloud-native solution from the start, not migrated from an on-premise codebase or simply cloud-hosted. Multi-tenant SaaS architecture means every customer runs the same current version on a continuously updated platform. The result is 99.98% uptime during major storm response, 70% faster SOC 2 compliance compared to legacy alternatives, continuous innovation without disruptive upgrades, and elastic scalability during emergencies.
- What makes KloudGin unique?KloudGin stands out for three structural reasons. First, utility-only focus: every innovation, integration, and support decision is dedicated to utility and public sector operations. Second, native unification: KloudGin is the only platform that natively unifies CWM, EAM, and FSM, and is independently validated by IDC as the only vendor recognized as a Leader in both AI-Enabled EAM for Utilities and FSM for Utilities. Third, architecture: cloud-native, multi-tenant, and mobile-first, with every customer always on the current version and no sunset risk.
- How does KloudGin support field safety?Safety is integrated into the workflow rather than added as a compliance layer. HSE capabilities include risk management, compliance management, and safety procedures embedded directly into work orders. AIQ Atlas provides hands-free, voice-driven access to safety procedures and asset histories at the worksite, so technicians don't need to stop work to retrieve information. Customers have achieved a 70% reduction in documentation errors during emergencies, when safety risk is highest.
Utility & Public Sector Partners and Service Providers
Driving progress and supporting success in today's complex utility landscape
The Solution
Best-in-class tools for organizations redefining the future of the utility industry
- Mobile Workforce Enablement
- Workforce and Asset Management Decision Support
- Enhanced Work Order Management
- Advanced Analytics and AI-Native Insights
- Assured Regulatory Compliance & Worker Safety
- Improved Customer Satisfaction
Mobile Workforce Enablement
Perform multi-click actions efficiently on mobile devices. Quickly find and interact with historical records, work notes, photos, and manuals with voice commands rather than searching digital databases.
Workforce and Asset Management Decision Support
AssetIQ, KloudGin’s generative AI co-pilot, provides an intuitive interface for data navigation and interaction, making it effortless for field crews to obtain real-time updates, instantly access and input essential data, and complete forms on the go.
Enhanced Work Order Management
Simplify processes and minimize delays by enabling real-time interaction with job assignments, work orders, and status updates. Reduce costs and extend asset life through preventative maintenance and optimized resource use – our solution empowers you to achieve more with less.
Advanced Analytics and AI-Native Insights
Embedded AI improves data utilization to deliver stronger analytics and decision support, enabling data-driven asset health predictions, outage forecasting, and optimized resource allocation.
Assured Regulatory Compliance & Worker Safety
Ensure consistent adherence to evolving environmental regulations with comprehensive reporting tools. Avoid costly fines and reputational damage while demonstrating your commitment to responsible resource management.
Improved Customer Satisfaction
Offer exceptional customer service and transparency through a user-friendly portal. Reduce inquiries, improve communication, and build stronger relationships with your customers.
Mobile Workforce Enablement
Mobile Workforce Enablement
Perform multi-click actions efficiently on mobile devices. Quickly find and interact with historical records, work notes, photos, and manuals with voice commands rather than searching digital databases.
Workforce and Asset Management Decision Support
Workforce and Asset Management Decision Support
AssetIQ, KloudGin’s generative AI co-pilot, provides an intuitive interface for data navigation and interaction, making it effortless for field crews to obtain real-time updates, instantly access and input essential data, and complete forms on the go.
Enhanced Work Order Management
Enhanced Work Order Management
Streamline processes and minimize delays by enabling real-time interaction with job assignments, work orders, and status updates. Proactively monitor for leaks and extend the lifespan of your infrastructure with preventative maintenance plans, work order management, and asset lifecycle tracking.
Advanced Analytics and AI-Native Insights
Advanced Analytics and AI-Driven Insights
Embedded AI improves data utilization to deliver stronger analytics and decision support, enabling data-driven asset health predictions, outage forecasting, and optimized resource allocation.
Assured Regulatory Compliance & Worker Safety
Assured Regulatory Compliance & Worker Safety
Ensure adherence to evolving environmental and safety regulations with comprehensive reporting tools. Avoid costly fines and reputational damage, and demonstrate commitment to responsible gas management.
Improved Customer Satisfaction
Improved Customer Satisfaction
Improve customer service and engagement with a user-friendly digital customer portal. Reduce inquiries, streamline communication, and build trust.
Recognized as a Gartner and IDC Market Leader for Work and Asset Management for Utilities
KloudGin Products
Best-in-class solutions to connect and unify your entire organization
Construction Work Management
A purpose-built construction management solution that seamlessly transitions projects from design through operational handoff, eliminating the costly gaps that create maintenance visibility delays while ensuring complete engineering specifications flow into ongoing operations.
Enterprise Asset Management
A comprehensive solution that delivers critical asset information and insights to improve asset reliability, lower operating costs and boost operational output for both your linear and vertical assets.
Work Management
An AI-native workforce enablement solution built for the needs of today’s mobile field crews. Quickly provide every field worker with a complete and connected view of assets, operations, and activities, whenever and wherever they are.
Explore our utility and public sector specialized solutions
Industry Expertise
Specialized utility service solutions
AssetIQ
Gas Leak Survey
AssetIQ Atlas
Enterprise Asset Management
Mobile Workforce Management
Construction Work Management
Water, Stormwater and Wastewater
As Built
Emergency Response and Damage Assessment
Backflow Prevention and Cross Connection Control
Beyond the Meter Revenue Models
Connected Contractor
Connected Customer
Customer Service Lead Line ID
Public Works – Roads and Streets
Parks and Recreation
811: Call Before You Dig
Vegetation Management
Hydrant Inspection & Flushing
Leak & Discharge Monitoring
Proven results
workforce productivity
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0
%
React to issues promptly and improve the customer experience
first-time fix rate
+
0
%
Minimize rework, boost efficiency, and reduce costs
reduced maintenance costs
+
0
%
Improve budget utilization and decrease TCO
A single, unified solution for all assets, work groups, and work types
Gain immediate value with KloudGin Field and Asset Operating System, a fully unified solution that seamlessly integrates work and asset management to provide a holistic view of operations across all work types, helping improve asset utilization, safety, workforce productivity, and the customer experience.
The KloudGin Difference
Ensure reliable, resilient operations
Empower and optimize your workforce
Maximize asset performance and uptime
Guarantee safety and compliance
Elevate customer experiences
The KloudGin Advantage
Mobile-native platform
Flexible, composable & extensible platform
Intuitive user experience
Connected view of assets & workforce
Specialized expert support
KloudGin Frequently Asked Questions
Building the utilities and public sector of the future, together
Snohomish County PUD
“The experience working with KloudGin on this development has been very collaborative, and has resulted in an extremely stable and supportable SAP integration solution that has the flexibility and options to tailor a customer’s needs.”
Brianne Ramsey
Senior Applications Analyst
City of Waco
“As a city, you would like to think that everything works smoothly, but in reality we were a bunch of silos working independently. One of the things KloudGin has brought forth is that we need to have more interconnectivity and to be able to look at each other’s information. Our project grew – when we started off, it was going to be a utilities project, maybe streets. Since then, almost every type of field operating department within the city will be on KloudGin.”
Lisa Tyer
Director of Customer Engagement
Arizona Public Service
“All I heard was how much KloudGin really caters to their customers, and that’s what helped us to make our decision – it’s what we kept hearing from every customer that we talked to.”
Mike Ribordy
Operations Supervisor
IDC
“KloudGin’s focus on eliminating the technology burden that forces field crews to navigate multiple disconnected systems highlights how mobile-first, cloud-native platforms enhance workforce productivity. By enabling utilities to coordinate all work types, work groups, and asset classes through unified cloud-based interfaces, the approach illustrates how modern mobile-native SaaS architectures unlock operational agility required to meet evolving customer expectations while building resilient infrastructure foundations.”
John Villali
Senior Research Director
IDC
“KloudGin’s integrated EAM and FSM platform demonstrates how cloud-native, multi-tenant SaaS architectures can transform utility operations by addressing the fundamental disconnect between asset management and field service operations. Building from their position as a Leader in the IDC MarketScape for Worldwide Field Service Management Solutions for the utilities industry, the company’s ability to unify long-cycle asset maintenance with short-cycle customer service activities through mobile-first design reflects the technological evolution necessary for modern utility workforce management.”
John Villali
Senior Research Director
Madison Gas and Electric
“KloudGin has been really adaptable, so we’ve been able to have a single source of truth for our inspection data. We’ve been able to streamline our process workflows, improve visibility and collaboration, and better serve both our teams and our customers. They’ve been really helpful through all of our implementations. We are excited to continue to build on this foundation and support a more connected and responsive utility.”
Jane Rossing
Manager, Operations Support
Louisville Water Company
“The indicator of success for us is not that my project is successful […] when you hear your end users say, you finally selected something that is of value to us, that means more to me than anything.”
Obe Everett
Director of PMO and Business Systems Support