KloudGin is the utility industry's only cloud-native, mobile-first platform that unifies Construction Project Portfolio Management (CPPM), Enterprise Asset Management (EAM), and Field Service Management (FSM) in a single system called the Single Face of Work®. Purpose-built for utilities and public sector organizations, KloudGin eliminates the system silos that drain 20-30% of workforce productivity by 20–30%. Customers include DTE Energy, Arizona Public Service, Veolia, El Paso Electric, ENSTAR Natural Gas, DC Water, Louisville Water, and California Water Service.

What does "Single Face of Work®" mean?

Single Face of Work® means one platform, one mobile app, one data model, and one source of truth across Construction, Asset, and Field Service Management. Field crews access asset history, work orders, customer information, GIS context, parts inventory, and safety procedures through a single interface instead of cycling through multiple applications. Engineering specifications flow directly from construction to maintenance, and customer service requests connect to the same asset data crews use in the field.

What business value does KloudGin deliver?

KloudGin delivers measurable financial and operational improvements by eliminating system fragmentation that reduces utility workforce productivity by 20–30%. Customers report +21% productivity gains, 26% faster resolution times, 20–25% improvement in first-time fix rates, over 91% customer satisfaction, and 30 minutes per worker per day recaptured, equivalent to two additional work weeks per worker annually. A mid-sized water utility eliminated $3.2 million in annual inefficiencies, and California Water Service achieved 98% operational efficiency during wildfire response.

How quickly can a utility see value from KloudGin?

KloudGin delivers measurable value in weeks, compared to the 18 or more months typical of legacy platform implementation. Our phased approach begins with a high-impact area, such as field service or asset maintenance, and produces results before expanding to other domains. One customer went live in 14 weeks versus 18 months for a comparable legacy implementation. KloudGin’s multi-tenant architecture removes delays caused by customization, with typical migration cost recovery within 18–24 months.

How does KloudGin reduce the total cost of ownership?

KloudGin reduces total cost of ownership by eliminating the four key cost drivers found in legacy systems: expensive customization, fragile point-to-point integrations, forced version migrations, and end-of-life risk. Every customer runs the same multi-tenant version with pre-built integrations to SAP, Esri, IBM, Oracle, CIS, ERP, OMS, ADMS, and DERMS, removing version drift, re-implementation cost, and sunset risk. Purpose-built platforms deliver 35–40% reductions in system maintenance costs compared to general enterprise alternatives.

What is KloudGin Field Service Management (FSM)?

KloudGin FSM is a cloud-native, mobile-first workforce platform that connects every work group, work type, and asset through a single field interface. Capabilities include work order creation and assignment, intelligent scheduling, route optimization, embedded Esri GIS, AI-supported knowledge base, supply chain integration, customer engagement, and prebuilt analytics. Recent additions include Dispatch Center 3.0 and Assisted Scheduling. IDC named KloudGin a Leader in the Worldwide Field Service Management Solutions for Utilities assessment in 2026.

What capabilities distinguish KloudGin FSM?

KloudGin FSM was built by utility experts for real-world field operations, not adapted from general-purpose enterprise systems. Capabilities that set it apart include true offline mobile functionality for crews operating in low-connectivity environments; an embedded Esri GIS work and job order interface; AIQ Atlas for voice-driven work order completion and hands-free troubleshooting; LENS for visual asset identification in the field; Dispatch Center 3.0 for teams managing large crews across complex territories; Assisted Scheduling; and real-time customer engagement. The structural differentiator is native unification with EAM and CPPM: field crews, asset data, and construction workflows share one data model rather than passing information across disconnected systems.

What is KloudGin’s AssetIQ (AIQ) AI agent family?

AssetIQ (AIQ) is KloudGin's family of AI agents built for utility workflows. AIQ Atlas is the AI-powered field copilot, enabling voice-driven work order completion, hands-free troubleshooting, instant access to technical documentation, R3 (Record-Review-Report) mode for voice documentation, and LENS for visual asset identification. AIQ Apollo supports administrators and power users with plain-language UI configuration and prompt-driven workflow automation. Together, the AIQ family transforms KloudGin from a system of record into a system of work.

What makes KloudGin unique?

KloudGin stands out for three structural reasons. First, utility-only focus: every innovation, integration, and support decision is dedicated to utility and public sector operations. Second, native unification: KloudGin is the only platform that natively unifies CWM, EAM, and FSM, and is independently validated by IDC as the only vendor recognized as a Leader in both AI-Enabled EAM for Utilities and FSM for Utilities. Third, architecture: cloud-native, multi-tenant, and mobile-first, with every customer always on the current version and no sunset risk.

How does KloudGin integrate with existing utility systems?

KloudGin's integration library includes pre-built adapters for SAP (ECC, S/4HANA, S/4HANA Utilities -- adapter available on the SAP Store), Oracle, Esri ArcGIS (both Utility Network and Geometric Network), CIS, ERP, SCADA, ADMS, DERMS, OMS, AMI, IoT, and more. These are out-of-the-box integrations, not custom builds. Integration projects that previously required 6-12 months can now be completed in weeks.

Will KloudGin require us to replace existing systems?

No. KloudGin does not require a rip-and-replace approach. Your CIS, ERP, GIS, SCADA, and ADMS remain the systems of record for their respective domains. KloudGin extends and integrates with those systems, enhancing their value where work actually occurs. Customers use KloudGin alongside SAP, Oracle, Esri, and various CIS and ERP systems, with each system performing its core function while KloudGin connects them into a Single Face of Work® for field crews, dispatchers, and customer service teams.

Can utilities configure KloudGin without coding?

Yes. Through AIQ Apollo, administrators and power users configure UIs, workflows, and forms using plain language -- no coding required. Customer-built forms link directly to KloudGin surveys and integrate into workflows. Because configurations are applied to the multi-tenant platform, they don't fork a customer's environment into a custom version stranded on an old release.

Is KloudGin reliable during storms and emergencies?

Yes. Emergency response is a proven area of strength for KloudGin. The Emergency Response Coordination solution provides workflows for mutual aid, mass-deployment scheduling, real-time situational awareness, and unified visibility across crews, contractors, and partner utilities. Customers report 40% faster emergency response times, 99.98% platform uptime during major storm events, and 70% fewer documentation errors during high-pressure situations.

How does KloudGin manage work across employees, contractors, and mutual aid resources?

KloudGin coordinates internal crews, contractors, and mutual aid resources on a single platform, giving dispatchers unified visibility into every available resource regardless of employment type. Skills-based dispatch matches the right crew to the right work order based on qualifications, location, and availability in real time. Contractors access the same mobile interface as internal crews, with appropriate permissions, so work order status, asset data, and documentation requirements are consistent across the entire workforce. During mutual aid events, the emergency response solution supports mass-deployment scheduling, real-time situational awareness, and partner utility coordination -- with a complete record of all work performed regardless of who performed it.

How does KloudGin support utility regulatory compliance?

KloudGin embeds regulatory compliance directly into field workflows rather than treating it as a separate reporting layer. Safety procedures, inspection checklists, and compliance requirements are built into every work order so field crews capture accurate data at the point of execution. The platform is designed to support the workflows and documentation requirements underlying regulations such as PHMSA gas pipeline safety; EPA Safe Drinking Water Act and PFAS water quality mandates; NERC reliability and vegetation management standards; FERC Order No. 2222 DER aggregation requirements including battery storage and EV charging infrastructure; and MS4/NPDES stormwater and permitting obligations. Real-time dashboards and automated reporting provide immediate visibility into compliance status with full audit trail documentation across electric, gas, water, and public sector operations. Because every customer runs the same current platform version, compliance capabilities are continuously updated without requiring customers to manage upgrades or re-implementations.

How does KloudGin handle data migration from legacy systems?

KloudGin's migration approach achieves 99.97% data migration validation accuracy, even for more than 30 years of asset history. Pre-built integration adapters connect to SAP, Oracle, Esri, CIS, and other systems of record, turning what would be a one-time migration into ongoing live integration. The multi-tenant architecture also removes version-specific migration complexity common in legacy upgrades. Typical migration cost recovery is 18-24 months.

How does KloudGin support field safety?

Safety is integrated into the workflow rather than added as a compliance layer. HSE capabilities include risk management, compliance management, and safety procedures embedded directly into work orders. AIQ Atlas provides hands-free, voice-driven access to safety procedures and asset histories at the worksite, so technicians don't need to stop work to retrieve information. Customers have achieved a 70% reduction in documentation errors during emergencies, when safety risk is highest.

KloudGin Work Management – NEW Q227

Unified from day one, so work moves in real time.

Native Esri GIS Integration

Embedded location intelligence with live asset visibility and offline access for field crews — with native support for both Utility Network and Geometric Network.

Pre-Built Integration Adapters

Out-of-the-box adapters to SAP, Oracle, CIS, OMS, SCADA, ADMS, and DERMS. Integration projects that traditionally take 6–12 months deploy in weeks.

One Codebase. One Version.

Multi-tenant SaaS eliminates upgrade fire drills — every customer runs the same current version, always supported, never sunsetted..

Real-Time Data Integrity

All roles update a shared record in real time — no syncing, no conflicts, no reconciliation.

What is KloudGin?
KloudGin is the utility industry's only cloud-native, mobile-first platform that unifies Construction Project Portfolio Management (CPPM), Enterprise Asset Management (EAM), and Field Service Management (FSM) in a single system called the Single Face of Work®. Purpose-built for utilities and public sector organizations, KloudGin eliminates the system silos that drain 20-30% of workforce productivity by 20–30%. Customers include DTE Energy, Arizona Public Service, Veolia, El Paso Electric, ENSTAR Natural Gas, DC Water, Louisville Water, and California Water Service.
What does "Single Face of Work®" mean?
Single Face of Work® means one platform, one mobile app, one data model, and one source of truth across Construction, Asset, and Field Service Management. Field crews access asset history, work orders, customer information, GIS context, parts inventory, and safety procedures through a single interface instead of cycling through multiple applications. Engineering specifications flow directly from construction to maintenance, and customer service requests connect to the same asset data crews use in the field.
What business value does KloudGin deliver?
KloudGin delivers measurable financial and operational improvements by eliminating system fragmentation that reduces utility workforce productivity by 20–30%. Customers report +21% productivity gains, 26% faster resolution times, 20–25% improvement in first-time fix rates, over 91% customer satisfaction, and 30 minutes per worker per day recaptured, equivalent to two additional work weeks per worker annually. A mid-sized water utility eliminated $3.2 million in annual inefficiencies, and California Water Service achieved 98% operational efficiency during wildfire response.
How quickly can a utility see value from KloudGin?
KloudGin delivers measurable value in weeks, compared to the 18 or more months typical of legacy platform implementation. Our phased approach begins with a high-impact area, such as field service or asset maintenance, and produces results before expanding to other domains. One customer went live in 14 weeks versus 18 months for a comparable legacy implementation. KloudGin’s multi-tenant architecture removes delays caused by customization, with typical migration cost recovery within 18–24 months.
How does KloudGin reduce the total cost of ownership?
KloudGin reduces total cost of ownership by eliminating the four key cost drivers found in legacy systems: expensive customization, fragile point-to-point integrations, forced version migrations, and end-of-life risk. Every customer runs the same multi-tenant version with pre-built integrations to SAP, Esri, IBM, Oracle, CIS, ERP, OMS, ADMS, and DERMS, removing version drift, re-implementation cost, and sunset risk. Purpose-built platforms deliver 35–40% reductions in system maintenance costs compared to general enterprise alternatives.
What is KloudGin Field Service Management (FSM)?
KloudGin FSM is a cloud-native, mobile-first workforce platform that connects every work group, work type, and asset through a single field interface. Capabilities include work order creation and assignment, intelligent scheduling, route optimization, embedded Esri GIS, AI-supported knowledge base, supply chain integration, customer engagement, and prebuilt analytics. Recent additions include Dispatch Center 3.0 and Assisted Scheduling. IDC named KloudGin a Leader in the Worldwide Field Service Management Solutions for Utilities assessment in 2026.
What capabilities distinguish KloudGin FSM?
KloudGin FSM was built by utility experts for real-world field operations, not adapted from general-purpose enterprise systems. Capabilities that set it apart include true offline mobile functionality for crews operating in low-connectivity environments; an embedded Esri GIS work and job order interface; AIQ Atlas for voice-driven work order completion and hands-free troubleshooting; LENS for visual asset identification in the field; Dispatch Center 3.0 for teams managing large crews across complex territories; Assisted Scheduling; and real-time customer engagement. The structural differentiator is native unification with EAM and CPPM: field crews, asset data, and construction workflows share one data model rather than passing information across disconnected systems.
What is KloudGin’s AssetIQ (AIQ) AI agent family?
AssetIQ (AIQ) is KloudGin's family of AI agents built for utility workflows. AIQ Atlas is the AI-powered field copilot, enabling voice-driven work order completion, hands-free troubleshooting, instant access to technical documentation, R3 (Record-Review-Report) mode for voice documentation, and LENS for visual asset identification. AIQ Apollo supports administrators and power users with plain-language UI configuration and prompt-driven workflow automation. Together, the AIQ family transforms KloudGin from a system of record into a system of work.
What makes KloudGin unique?
KloudGin stands out for three structural reasons. First, utility-only focus: every innovation, integration, and support decision is dedicated to utility and public sector operations. Second, native unification: KloudGin is the only platform that natively unifies CWM, EAM, and FSM, and is independently validated by IDC as the only vendor recognized as a Leader in both AI-Enabled EAM for Utilities and FSM for Utilities. Third, architecture: cloud-native, multi-tenant, and mobile-first, with every customer always on the current version and no sunset risk.
How does KloudGin integrate with existing utility systems?
KloudGin's integration library includes pre-built adapters for SAP (ECC, S/4HANA, S/4HANA Utilities -- adapter available on the SAP Store), Oracle, Esri ArcGIS (both Utility Network and Geometric Network), CIS, ERP, SCADA, ADMS, DERMS, OMS, AMI, IoT, and more. These are out-of-the-box integrations, not custom builds. Integration projects that previously required 6-12 months can now be completed in weeks.
Will KloudGin require us to replace existing systems?
No. KloudGin does not require a rip-and-replace approach. Your CIS, ERP, GIS, SCADA, and ADMS remain the systems of record for their respective domains. KloudGin extends and integrates with those systems, enhancing their value where work actually occurs. Customers use KloudGin alongside SAP, Oracle, Esri, and various CIS and ERP systems, with each system performing its core function while KloudGin connects them into a Single Face of Work® for field crews, dispatchers, and customer service teams.
Can utilities configure KloudGin without coding?
Yes. Through AIQ Apollo, administrators and power users configure UIs, workflows, and forms using plain language -- no coding required. Customer-built forms link directly to KloudGin surveys and integrate into workflows. Because configurations are applied to the multi-tenant platform, they don't fork a customer's environment into a custom version stranded on an old release.
Is KloudGin reliable during storms and emergencies?
Yes. Emergency response is a proven area of strength for KloudGin. The Emergency Response Coordination solution provides workflows for mutual aid, mass-deployment scheduling, real-time situational awareness, and unified visibility across crews, contractors, and partner utilities. Customers report 40% faster emergency response times, 99.98% platform uptime during major storm events, and 70% fewer documentation errors during high-pressure situations.
How does KloudGin manage work across employees, contractors, and mutual aid resources?
KloudGin coordinates internal crews, contractors, and mutual aid resources on a single platform, giving dispatchers unified visibility into every available resource regardless of employment type. Skills-based dispatch matches the right crew to the right work order based on qualifications, location, and availability in real time. Contractors access the same mobile interface as internal crews, with appropriate permissions, so work order status, asset data, and documentation requirements are consistent across the entire workforce. During mutual aid events, the emergency response solution supports mass-deployment scheduling, real-time situational awareness, and partner utility coordination -- with a complete record of all work performed regardless of who performed it.
How does KloudGin support utility regulatory compliance?
KloudGin embeds regulatory compliance directly into field workflows rather than treating it as a separate reporting layer. Safety procedures, inspection checklists, and compliance requirements are built into every work order so field crews capture accurate data at the point of execution. The platform is designed to support the workflows and documentation requirements underlying regulations such as PHMSA gas pipeline safety; EPA Safe Drinking Water Act and PFAS water quality mandates; NERC reliability and vegetation management standards; FERC Order No. 2222 DER aggregation requirements including battery storage and EV charging infrastructure; and MS4/NPDES stormwater and permitting obligations. Real-time dashboards and automated reporting provide immediate visibility into compliance status with full audit trail documentation across electric, gas, water, and public sector operations. Because every customer runs the same current platform version, compliance capabilities are continuously updated without requiring customers to manage upgrades or re-implementations.
How does KloudGin handle data migration from legacy systems?
KloudGin's migration approach achieves 99.97% data migration validation accuracy, even for more than 30 years of asset history. Pre-built integration adapters connect to SAP, Oracle, Esri, CIS, and other systems of record, turning what would be a one-time migration into ongoing live integration. The multi-tenant architecture also removes version-specific migration complexity common in legacy upgrades. Typical migration cost recovery is 18-24 months.
How does KloudGin support field safety?
Safety is integrated into the workflow rather than added as a compliance layer. HSE capabilities include risk management, compliance management, and safety procedures embedded directly into work orders. AIQ Atlas provides hands-free, voice-driven access to safety procedures and asset histories at the worksite, so technicians don't need to stop work to retrieve information. Customers have achieved a 70% reduction in documentation errors during emergencies, when safety risk is highest.

Trusted by utilities that can’t afford to get it wrong

Louisville Water

“We were so impressed with the team, the product, and the way it worked — we’ve been trying to figure out: what else can we get KloudGin to do for us?”

Emily O’Mara, Louisville Water

Read the full success story

Veolia Water

“In six years, we’ve grown and changed our platform, and KloudGin helped us do that every step of the way.”

Vincent Leone, Veolia Water

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Arizona Public Service

“We have everything at their fingertips now — all the safety notes, all the instructions, the gate codes.”

Mike Ribordy, Arizona Public Service

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Citizens Energy Group

“KloudGin consolidates everything — work order dashboards, Gantt charts, orders and alerts.”

Gary Young, Citizens Energy Group

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City of Pasadena

“We’ve brought in a platform that’s going to allow us to be ready for challenges we don’t even know about yet.”

Jeremy Marquette, City of Pasadena

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City of Waco

“We started as a utilities project. Since then, every field operating department in the city is on KloudGin.”

Lisa Tyer, City of Waco

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ArborWorks

“KloudGin brought orderliness to our crews — their confidence in the work they perform, their ability to speak to what they’ve done.”

Jack Sanders, ArborWorks

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Water Utility Solutions

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KloudGin Construction Project Portfolio Management

KloudGin Enterprise Asset Management

KloudGin Work Management

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Asset IQ

SAP Integration Adapter

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Water & Wastewater Overview

Construction Work Management

Enterprise Asset Management

Work Management

Products and Solution Library

Backflow Prevention and Cross Connection Control

Customer Service Lead Line ID

Hydrant Inspection & Flushing

Leak & Discharge Monitoring

Valve Tracing

As Built

Emergency Response

Beyond the Meter

Connected Customer

Connected Contractor

811 Call Before You Dig

Vegetation Management

Web Events Overview

Water & Wastewater Overview

Construction Work Management

Enterprise Asset Management

Work Management

Products and Solution Library

Backflow Prevention and Cross Connection Control

Customer Service Lead Line ID

Hydrant Inspection & Flushing

Leak & Discharge Monitoring

Valve Tracing

As Built

Emergency Response

Beyond the Meter

Connected Customer

Connected Contractor

811 Call Before You Dig

Vegetation Management

Construction Work Management

Enterprise Asset Management

Work Management

Water & Wastewater Overview

Construction Work Management

Enterprise Asset Management

Work Management

Products and Solution Library

Backflow Prevention and Cross Connection Control

Customer Service Lead Line ID

Hydrant Inspection & Flushing

Leak & Discharge Monitoring

Valve Tracing

As Built

Emergency Response

Beyond the Meter

Connected Customer

Connected Contractor

811 Call Before You Dig

Vegetation Management

Water & Wastewater Overview

Construction Work Management

Enterprise Asset Management

Work Management

Products and Solution Library