Careers at KloudGin

Business Analyst (Enterprise Asset Management – KloudGin Implementation)

KloudGin is revolutionizing field service, enterprise asset management and construction work management across utilities and public sector, disrupting established players and the status quo. Leveraging cloud, mobile, AI and sensors, our platform connects customers, employees, contractors, and devices delivering information to workers where and when they need it. When technology makes workers’ lives easier, productivity skyrockets. We believe that improving the customer experience is a relentless effort. It is etched in KloudGin’s DNA to deeply understand how they use and feel about our products in complex mission critical scenarios. Our product is used in the middle of the night when snowstorms hit, and field crews tirelessly work in sub-zero temperatures to restore critical infrastructure. When users tell us, “I could wrap my arms around KloudGin and give it a hug!”, our team is motivated and united in our mission to deliver information to workers where and when they need it. KloudGin’s core values are customer obsession, innovation, avoiding complexity and making things which are easy to use. KloudGin has an established base of highly supportive and vocal industry leading customers and is positioned to be the pure-cloud category leader in the FSM + EAM + CWM space. The combined FSM, EAM and CWM markets are large, multi-billion dollar rapidly expanding markets. KloudGin is the only, combined, one cloud field service, enterprise asset management and construction work management solution built ground-up.

Requirements

Required Qualifications

5+ years hands-on experience with CityWorks, implementing or supporting cities/municipalities.
Strong understanding of city public works, utilities, asset management, and permitting workflows.
Proven experience as a Business Analyst or Functional Consultant on enterprise software implementations.
Excellent skills in requirements gathering, documentation, and process mapping.
Strong communication and facilitation skills to engage with both business users and technical teams.
Ability to work independently and collaboratively in a fast-paced, client-facing environment.

Preferred Qualifications

Experience with CitiWorks or Maximo EAM solutions.
Familiarity with SaaS/ Cloud implementations.
Knowledge of integration with Esri GIS (ArcGIS), financial systems, or permitting systems.
Exposure to utilities (water, gas, electric) or public works projects.

Responsibilities

We are seeking an experienced Business Analyst (BA) to support the implementation of KloudGin Enterprise Asset Management (EAM) for city and municipal customers. The ideal candidate will bring deep expertise in CityWorks (minimum 5 years) and strong knowledge of business processes within Cities, Utilities, and Public Works organizations. This role bridges the gap between business stakeholders and technical teams, ensuring that requirements are clearly defined, processes optimized, and solutions successfully deployed.

Work closely with city stakeholders, utility departments, and public works teams to gather, analyze, and document business requirements for EAM (linear and vertical) implementations.
Translate requirements into functional specifications for KloudGin configuration and integrations.
Map existing processes to KloudGin’s modern cloud platform.
Support gap analysis between current workflows and target system functionality.
Collaborate with solution architects, technical consultants, and developers to ensure business needs are met.
Facilitate workshops, training sessions, and UAT (User Acceptance Testing) with end users.
Create functional documentation including business process maps, use cases, test scripts, and user guides.
Provide subject matter expertise on asset management, work management, and permitting processes commonly used by cities.
Assist with change management, data migration validation, and system rollout support.
Monitor and report on project progress, risks, and issues to project management and stakeholders.
Act as a trusted advisor to clients, ensuring smooth adoption of KloudGin EAM.

What We Offer

Opportunity to be part of a rapidly growing utility and publicly focussed enterprise SaaS company.
Direct impact on transforming how cities and utilities manage their assets and field operations.
Collaborative culture, continuous learning, and career growth.