Careers at KloudGin

Technical Service Manager

As a Technical Service Lead/Manager, you will draw on customer-facing skills, and business and technical acumen to help customers successfully adopt KloudGin products and solutions. You will lead the successful adoption of KloudGin across multiple customer implementations and guide them through the strategic and technical facets of their transformation. Engage with the stakeholders both internal and external to the organization, and articulate technology and product aspects to both business and technical users. Good communication skills with the ability to present technical details to a non-technical audience.

Requirements

7+ Years of experience leading projects in Core Java, J2ee, JSF, Web services, XML, HTML, and JavaScript
Should have managed projects (Cloud-based ERP Products) for at least 3 years.
Experience working with MongoDB will be a big plus
Experience in setting up the tools and processes required to operate a global delivery center
Experience in integrations with 3rd party systems and a good knowledge of data modeling would be an advantage
Ability to understand a project and deep dive to debug issues
Strong affinity for metrics and a bias toward data-driven decision making
A self-motivated individual capable of working in a face-paced, startup environment
Nice to have: Past experience with Work & Asset Management (WAM), Enterprise Asset Management, Field Service Management, and Mobile Workforce Management products
B.Tech, BE, Engineering in Computer Science, Masters preferred Industry

Responsibilities

Lead a technical team and be responsible for customer and team engagement
Accelerate customer adoption of KloudGin products by leading the implementation
Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies
Ability to perform the role of TSM on support, enhancements, and new Implementations in Field Service Management and Asset Management KloudGin products
Ability to communicate effectively at all levels within the organization and with delivery partners
Ownership of continuous improvements, planning the product release features to help customers gain adoption on the KloudGin products
Ability to analyze, debug customer issues and solve day-to-day issues by providing elegant and timely resolutions
Communicate effectively, facilitate requirement elicitation, and help translate them to design on customer implementations
We may need you to be flexible with your work hours
Ensure customer requirements are understood, prioritized, and implemented in a timely manner
Understand existing processes and facilitate change requirements as part of a structured change control process
Work closely with product management in identifying customer needs and requirements, and validate future feature designs
Collaborate with product engineering in identifying product defects, designing solutions, and testing
Develop best practices and resources that help accelerate adoption and support initiatives to scale through partners
Experience and effective in high-stress, challenging customer situations (rebuilding trust scenarios with customers)