7 Ways Artificial Intelligence is Transforming Field Service

May 24, 2022

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Artificial Intelligence (AI) is changing the way businesses run by helping to streamline tasks and organize personnel and resources in real time. In field service management specifically, Artificial Intelligence is transforming the way businesses operate by improving communication in the field, optimizing scheduling and routing, enhancing maintenance processes, and much more. Overall, it is helping businesses increase productivity and enhance customer service.

At KloudGin we are using AI to enhance our field services management software and our clients are seeing the impact on their operations. While AI has become an integral part of every business sector, it is particularly significant for the field service business. In field services, employees handle multiple and various tasks.

Employees are regularly coordinating their activities with other staff, switching work between papers and computer, and trying to complete multiple tasks together. This can put a strain on the employees and reduce the overall quality of the task being performed. Many tasks, particularly repetitive ones can be performed by AI, lowering the workload on employees, increasing worker safety, and helping operations run more smoothly. AI allows businesses to automate, instantly connect, and predict activities when managing their resources and personnel.


Here are 7 ways AI is transforming Field Service Management:

Simplifying Tasks

Program automation will continue to advance as AI will simplify employee tasks lowering their workload and allowing personnel to focus on more important tasks. AI will help field service staff by making it easier for scheduling and dispatching. This advancement will further help simplify the work of field executives as well as back-end staff in field service businesses.

Enhancing Efficiency

Manual work can involve errors but there is no scope of error when it comes to AI driven programs. In the field service business, the complexity of the work and the coordination required allows for more human errors to occur. With the use of AI, businesses can improve efficiency by reducing the scope of human error and helping staff perform their tasks more easily and effectively. AI will also help staff better document customer requirements and communicate these requirements to the field executives. By reducing errors, businesses will enhance their customer service, ensuring continued customer satisfaction.

Revolutionizing Customer Service

Improving the Customer Experience is an ongoing challenge for many businesses. Conversational AI solutions like chatbots are gaining traction as many businesses attempt to maintain a consistent level of customer service quality. Advanced versions of conversational Artificial Intelligence AI solutions will continue to emerge, helping enhance customer assistance while lowering the overall cost for businesses.

Improving Field Service Mobility

Field Service Mobility, which enables better coordination between the back-end staff and field agents, will continue to play a vital role in helping businesses seamlessly execute tasks. This AI program allows the back-end support staff to connect in real time with field technicians. The instant connectivity allows for more coordination, fewer errors and better customer service outcomes.

Providing Intelligent Field Services through Machine Learning

Businesses will transform their field service and customer experience by leveraging modern Big Data for advanced real time scheduling. It has never been easier to create work orders, perform case management, optimize scheduling and dispatch or manage inventory. But the real transformation comes from using intelligence-based learning to predict and recommend actions in field service management. Businesses will increasingly leverage machine learning to assimilate data from their daily operations and interactions in order to optimize future actions and outcomes.

Improving Predictive and Preventive Maintenance

As AI more accurately predicts future actions and recommends tasks, businesses can better prepare for future needs, estimate expenses and operate more efficiently.

Increasing Productivity

All the advancements mentioned above will lead to increased productivity levels as processes will be streamlined and efficiencies maximized.

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About the Author

Vikram Takru

Vikram Takru is CEO of KloudGin, Inc. He co-founded KloudGin with the vision of creating transformative field service and asset management technology that eliminates silos, connects people, process and technology, and creates access to information where and when it is needed. He is committed to delivering solutions that work for field crews in the toughest conditions.

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