Sunnyvale, Calif. — December 2, 2025 — KloudGin today announced it has been recognized as a Major Player in three prestigious 2025 IDC MarketScape reports:
- IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment1
- IDC MarketScape: Worldwide AI-Enabled Service Parts Management Applications 2025 Vendor Assessment2
- IDC MarketScape: Worldwide AI-Enabled Aftermarket/Service Life-Cycle Management Platforms 2025 Vendor Assessment3
We believe this recognition underscores KloudGin’s continued momentum following its position as a Leader in the IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment.4
According to the IDC MarketScape for FSM, “AI-enabled applications are driving significant advancements in field service management, including scheduling optimization, route planning, and technician support, enabling faster issue resolution and improved customer outcomes. The vast amount of data, which needs to be analyzed from a variety of applications, demands that field service organizations leverage more robust tools that can deliver insights quickly and accurately.”5
KloudGin’s platform is purpose-built to meet these demands, delivering practical, embedded AI that enhances decision-making and improves operational outcomes across utility and public-sector workforces.
“We built KloudGin with a singular focus: improving the value and effectiveness of workers across all utility operations — whether they’re in the field responding to outages, managing complex asset maintenance programs, or coordinating customer service activities,” said Vikram Takru, CEO and Co-Founder of KloudGin. “Our approach to AI-driven tools reflects that same commitment. We’re not chasing technology trends — we’re embedding practical, proven AI capabilities that make every worker more knowledgeable, efficient, and effective in serving customers and maintaining critical infrastructure.”
KloudGin’s unified, AI-native work and asset management solution delivers immediate, measurable value to utility operations through embedded AssetIQ Atlas capabilities that address critical industry challenges:
- Operational efficiency enhancements: Intelligent dispatch optimization, automated job briefings, and context-aware troubleshooting assistance that improve workforce productivity and first-time fix rates
- Workforce development: Accelerated onboarding, just-in-time training, and institutional knowledge preservation as experienced workers retire
- Safety and compliance: AI-assisted documentation during emergencies, voice-to-text capabilities for high-pressure situations, and real-time safety protocol guidance
- Visual intelligence: Remote asset inspections, condition assessment, and physical security monitoring capabilities that enhance preventive maintenance programs
Unlike general-purpose enterprise software adapted for utilities and the public sector, KloudGin addresses the unique operational realities of the industry — managing both linear and vertical assets, coordinating emergency repairs alongside long-term maintenance programs, and orchestrating hybrid workforces spanning employees, contractors, and mutual aid crews. KloudGin’s Single Face of Work® approach unifies field service management, enterprise asset management, and customer engagement into a single, seamless platform while integrating with existing core business systems.
KloudGin delivers significant results:
- 40% faster proficiency for new hires
- 30% reduction in maintenance costs
- 20% improvement in first-time fix rates
- 70% reduction in documentation errors during outages
We believe KloudGin’s recognition across multiple IDC MarketScape assessments validates the company’s strategic approach — prioritizing practical value over technological novelty and utility-specific capabilities over generalized enterprise software.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
About KloudGin
KloudGin is the leading provider of AI-native field service, construction work, and asset management solutions that connect customers, crews, and assets within a unified, cloud-based platform. KloudGin helps utilities and public sector organizations transform their operations through the digitalization and optimization of workforces, workflows, and assets, enabling sustainable service excellence that creates measurable value. For more information, visit www.kloudgin.com.
1 Doc # US52967825, September 2025
2 Doc # US52967925, October 2025
3 Doc # US52968025, September 2025
4 Doc # US50036223, November 2023
5 IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment by Aly Pinder, Doc # US52967825, September 2025