Sunnyvale, Calif. — January 19, 2026 — KloudGin today announced the successful completion of a comprehensive digital transformation for the City of Tempe, Arizona, delivering a unified work and asset management platform across seven municipal departments in just six months—significantly ahead of the original planned schedule and with zero unplanned downtime.
The rapid deployment replaced the City’s aging Xylem/Kona system ahead of their December 2025 end-of-life deadline, consolidating fragmented workflows into a single, cloud-native platform. This transformation modernizes operations across Water Utilities (Water, Wastewater, Stormwater), Streets, Transportation, Traffic Engineering, Irrigation, Plants, and Field Sites, enabling faster, more transparent service to 185,000+ residents.
Facing operational silos created by disconnected legacy systems, Tempe needed to unify work order management, scheduling, and field execution while integrating with critical enterprise systems, including Oracle Customer Care & Billing (CC&B), Esri GIS Utility Network, and Accela 311. Previously, the City’s fragmented technology landscape prevented real-time visibility, required extensive manual coordination, and impacted citizen service response times.
“Completing a citywide EAM and FSM go-live in six months is an impressive achievement that demonstrates the power of purpose-built, cloud-native solutions combined with proven, agile implementation methodologies developed specifically for cities and municipalities,” said Vikram Takru, CEO and Co-Founder of KloudGin. “The City of Tempe faced a hard deadline with the decommissioning of their legacy system, and together we proved that large, complex municipal organizations can modernize rapidly without compromising stability, scalability, or long-term value.”
A Unified Platform for All Municipal Operations
KloudGin’s Single Face of Work® solution provides Tempe with unified Field Service Management (FSM) and Enterprise Asset Management (EAM) capabilities, including:
- AI-assisted scheduling and intelligent routing for crew optimization
- Mobile-first field execution with full offline capability
- Real-time operational dashboards and analytics
- Comprehensive asset lifecycle management
- Strategic integrations with Oracle CC&B, Esri GIS, Accela 311, OKTA, and AWS QuickSight
The implementation delivered immediate operational improvements: 200+ users across seven departments now operate from a single platform, eliminating data silos and manual coordination. Field crews execute work orders on mobile devices with offline capability and map-based routing, while supervisors gain real-time visibility into field activity and service performance. Real-time integration with Accela 311 and Oracle CC&B provides end-to-end visibility from citizen request to work completion.
Tempe’s six-month timeline is a significant benchmark for municipal digital transformation, as traditional EAM/FSM implementations at organizations of similar size typically take 18-36 months. The project’s configuration-first approach, leveraging KloudGin’s productized capabilities and pre-built integrations, enabled rapid deployment while maintaining system upgradeability.
About the City of Tempe
The City of Tempe, Arizona, is a municipality located within the Phoenix metropolitan area. Covering approximately 42 square miles and serving more than 185,000 residents, Tempe delivers essential services including water and wastewater, transportation infrastructure, traffic systems, and public works maintenance.
About KloudGin
KloudGin is the leading provider of AI-native field service, construction, and asset management solutions that connect customers, crews, and assets within a unified, cloud-based platform. KloudGin helps utilities and public-sector organizations transform operations by digitalizing and optimizing workforces, workflows, and assets, enabling sustainable service excellence. Named a Major Player in four 2025 IDC MarketScape reports for AI-enabled solutions, KloudGin serves utilities and municipalities across North America. Learn more at www.kloudgin.com.