AMERICAN GAS MAGAZINE

Two KloudGin customers, Citizens Energy Group and Madison Gas and Electric (MGE), have been recognized by the American Gas Association (AGA) for their industry-leading work in transforming field service and utility customer experiences.

In the recent article, “The New Frontier of Field Service: Smarter Tech, Happier Customers”, AGA highlights how both utilities have harnessed KloudGin’s cloud-based field service management platform to eliminate silos, strengthen operations, and deliver real-time, responsive service that today’s customers expect.

From Citizens’ reduced appointment windows and technician tracking updates to MGE’s streamlined scheduling and rapid emergency response, both utilities are setting a new standard in utility field service.

Read the full article on the American Gas Association website to learn how leading utilities are changing their approach to field operations – and delivering better outcomes for customers and crews alike: