As we enter a new year, I’m proud to share that KloudGin has been named as a Major Player in the IDC MarketScape for AI-Enabled Asset-Intensive Enterprise Asset Management. This recognition validates what our customers and partners already know: KloudGin delivers best-in-class enterprise asset management, fully integrated with field service and construction work management solutions purpose-built for utility and public sector operations.

This marks our fourth IDC MarketScape recognition in the past year, spanning AI powered field service management, service parts management, aftermarket service life-cycle management, and now enterprise asset management. These recognitions reinforce what has been our north star since day one: a Single Face of Work®, built on a truly modern technology foundation.

When we founded KloudGin, it was clear that utilities and the public sector needed more than another point solution. They needed unified platforms bridging all work groups, work types, and asset types—eliminating the operational silos that constrain performance. While other software providers still offer separate solutions for field service, asset management, parts management, or construction work management, our unified approach connects them all.

This matters because real-world utility operations don’t happen in isolation. When crews complete maintenance in the field, that work impacts asset records, parts inventory, customer service, and financial systems. Our Single Face of Work ensures that operational intelligence flows smoothly across the organization. As we look ahead to 2026, this validation comes at a pivotal time.

Four Forces Reshaping 2026—And How We Can Help

Surging Demand Growth: Scaling Operations for the Future

AI data centers alone are driving electricity demand from 25 GW in 2024 to more than 100 GW by 2035. Add transportation electrification and manufacturing reshoring, and we’re witnessing the largest infrastructure buildout since rural electrification. Utilities trying to manage this growth while utilizing eight or more disconnected applications simply can’t scale fast enough to meet this demand.

Our unified platform eliminates fragmentation. Instead of navigating between separate systems for each work type, crews work in a single interface with complete operational context—even offline. Customers see significant results, including 20% improvements in first-time fix rates and the ability to scale without proportionally expanding headcount.

Workforce Transition: Preserving and Amplifying Expertise

At the same time infrastructure demand is rising, nearly one-third of the utility workforce is reaching retirement eligibility this year. That veteran worker expertise represents decades of hard-earned institutional knowledge that traditionally walks out the door.

Our AssetIQ Atlas AI-powered field agent helps systematically capture that expertise and  make it instantly accessible to all employees. Expert troubleshooting, protocols, and procedures are surfaced directly in the flow of work. With this capability, new hires reach proficiency 40% faster, and contractors have access to the same knowledge as 20-year veterans.

As one customer told us: “We’re not losing knowledge—we’re building it.” That’s the kind of transformation we help make possible.

Distributed Energy Integration: Turning Complexity into Strategic Capability

More than 1,350 GW sits in interconnection queues, exceeding the size of the entire US grid. In Texas, peak demand has shifted from 5 PM to 9 PM as solar generation drops off. Virtual Power Plants are moving from experimental pilots and becoming core resources. Customer-owned solar, battery storage, EV chargers, and smart thermostats are fundamentally changing grid operations.

Our platform helps utilities turn DER complexity into strategic advantage. Organizations use real-time customer battery intelligence to support controlled islanding during storms. Coordinated demand response prevents overload without the need to build new generation. What was once difficult to manage becomes a core operational capability.

Customer Experience Evolution: Building Trust Through Operational Excellence

Customer expectations continue to grow. During power outages, people now  expect the same real-time visibility they get when  tracking an Uber driver or an Amazon delivery. Traditional customer systems can’t deliver this experience because they’re disconnected from what’s actually happening in the field. 

When customer-facing systems are directly connected to unified field operations, customers can see where crews are in real time, receive accurate restoration estimates, and get timely updates they can trust. The impact is measurable, enabling 15-20% lower service costs, 20-30% higher satisfaction, and 25-30% improved contract renewals. More importantly, utilities build credibility in the moments that matter most.

Building 2026 Together

While industry recognition in IDC MarketScape affirms  our Single Face of Work vision, the real validation comes from the results our utility customers are seeing every day: training workers 40% faster, reducing documentation errors by 70% during emergencies, achieving 10-20% capital program optimization through better asset intelligence, and scaling operations for sustained demand growth.

As we look ahead to  2026, we’re partnering with utilities and the public sector to build the capabilities you need most: capturing and preserving institutional knowledge, turning distributed resources into strategic assets, delivering customer experiences that build trust, and scaling operations to match growth opportunities. .

The vision that has guided us from day one—now recognized  by IDC across enterprise asset management, field service management, parts management, and service life-cycle management—positions KloudGin  to help you lead through the changes reshaping our industry.

I’m excited to build the future of utilities and the public sector—in 2026 and beyond—together.