KloudGin was recently recognized as a Major Player in the following IDC MarketScape assessments:

• IDC MarketScape: Worldwide AI-Enabled Field Service Management Applications 2025 Vendor Assessment¹ 
• IDC MarketScape: Worldwide AI-Enabled Service Parts Management Applications 2025 Vendor Assessment² 
• IDC MarketScape: Worldwide AI-Enabled Aftermarket/Service Life-Cycle Management Platforms 2025 Vendor Assessment³ 

We believe this recognition underscores KloudGin’s continued momentum following its position as a Leader in the IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment.⁴

AI That Delivers Immediate Value

While the utility industry faces no shortage of AI hype, KloudGin has taken a decidedly pragmatic approach—prioritizing embedded AI capabilities that deliver practical, measurable, and immediate value to field and asset operations. Rather than pursuing speculative applications, KloudGin’s AssetIQ Atlas, an AI-powered field agent, enhances the daily work of field crews, dispatchers, and operations teams across every work type.

KloudGin’s AI capabilities directly address the most critical challenges facing utilities today: preserving institutional knowledge as experienced workers retire, accelerating training for new employees and contractors, elevating workforce productivity, and improving first-time fix rates. These aren’t futuristic promises—they’re operational realities delivering measurable impact results for utilities and public sector organizations managing millions of active assets and work orders.

According to the IDC MarketScape for FSM, “AI-enabled applications are driving significant advancements in field service management, including scheduling optimization, route planning, and technician support, enabling faster issue resolution and improved customer outcomes. The vast amount of data, which needs to be analyzed from a variety of applications, demands field service organizations leverage more robust tools that can deliver insights quickly and accurately.”⁵

The platform’s AI functionality spans the full spectrum of operational efficiency enhancements.  Intelligent dispatch optimization, automated job briefings, and context-aware troubleshooting assistance streamline daily operations and reduce service delays. Workforce development is strengthened through accelerated onboarding, just-in-time training, and the capture of expertise from retiring workers. 

Safety and compliance are enhanced through AI-assisted documentation during emergencies, voice-to-text capabilities for high-pressure environments, and real-time guidance on safety protocols. Meanwhile, advanced visual intelligence applications enable remote asset inspections, condition assessment, and physical security monitoring, helping utilities scale expertise while maintaining system reliability.

Purpose-Built for Utilities, Powered by AI

“We built KloudGin with a singular focus: improving the value and effectiveness of workers across all utility operations—whether they’re in the field responding to outages, managing complex asset maintenance programs, or coordinating customer service activities,” said Vikram Takru, CEO of KloudGin. “Our approach to AI-driven tools reflects that same commitment. We’re not chasing technology trends—we’re embedding practical, proven AI capabilities that make every worker more knowledgeable, efficient, and effective in serving customers and maintaining critical infrastructure.”

Unlike general-purpose enterprise software adapted for utilities and the public sector, KloudGin addresses the unique operational realities of the industry: managing both linear assets, such as distribution networks, and vertical assets, such as substations; coordinating emergency repairs alongside long-term maintenance programs; and orchestrating hybrid workforces spanning employees, contractors, and mutual aid crews. The platform’s AI capabilities strengthen rather than replace human expertise, ensuring that field teams have instant access to the operational knowledge they need, exactly when and where they need it.

The Only Unified Platform for Modern Utilities and the Public Sector

While competitors offer point solutions for field service, asset management, or parts management, KloudGin provides utilities and public sector organizations with a Single Face of Work®. This unified operational ecosystem seamlessly connects with existing core business systems.

This integrated approach eliminates the operational silos that undermine utility performance, where field crews are forced to navigate multiple disconnected applications for different assets, work orders, customer data, and geographic information. With KloudGin, crews get a single mobile interface that brings together complete asset history, real-time work coordination, customer context, safety protocols, and AI-powered decision support—all while maintaining integration with financial, procurement, and customer information systems.

Leading utilities utilizing KloudGin’s platform report substantial business impacts:

• Training effectiveness improvements with new hires reaching proficiency 40% faster
• Service reliability gains with 20% improvements in first-time fix rates
• Resource optimization through more precise skill and equipment matching
• Enhanced data integrity with 70% reductions in documentation errors during high-stress events like outages

Innovation for the Utility Industry

The company’s cloud-native, multi-tenant architecture ensures that every operational advancement developed for one utility becomes immediately available to the entire community—accelerating industry modernization while reducing individual implementation costs.

The IDC MarketScape for Aftermarket/Service Lifecycle Management noted: “AI-enabled tools have the opportunity to transform the aftermarket service life cycle into a dynamic, future-ready ecosystem. This transformation fosters efficiency, enhances customer satisfaction, and positions organizations for sustained innovation in a dynamic market landscape.”⁶

KloudGin’s platform is purpose-built to address the full spectrum of operational challenges utilities and public sector organizations are facing: aging infrastructure that requires specialized maintenance protocols; workforce transitions that demand knowledge capture and rapid training; increasing service expectations in an environment of resource constraints; and the need to deliver a modern customer experience that meets consumer expectations.

Embedded AI capabilities amplify these advantages by making institutional knowledge instantly accessible, automating routine documentation, optimizing complex scheduling, and preserving critical expertise before it leaves the workforce. Together, these capabilities enable utilities to operate more efficiently, safely, and reliably while building a more resilient, future-ready organization.

A Strategic Partner for Utility Transformation

We believe the recognition in three 2025 AI-enabled IDC MarketScape reports affirms KloudGin’s strategic approach to innovation—one that prioritizes practical value over technological novelty, operational excellence over feature proliferation, and utility-specific capabilities over general-use enterprise software.

For utilities seeking to modernize operations while managing complex infrastructure, evolving workforces, and rising customer expectations, the need for a partner that understands their operational reality has never been greater. KloudGin’s purpose-built platform, proven utility expertise, and pragmatic AI capabilities provide the foundation for operational transformation that delivers proven, measurable, and scalable results.

About KloudGin

KloudGin delivers the industry’s only cloud-native, mobile-first, and AI-native unified work and asset management platform built specifically for utilities and public sector organizations. Our Single Face of Work® approach brings field service management, enterprise asset management, and construction work management together in one seamless platform, eliminating operational silos while integrating with existing core business systems.

With embedded AI capabilities powered by  AssetIQ Atlas, KloudGin enables utilities to preserve institutional knowledge, accelerate workforce development, and optimize field operations to deliver exceptional customer service consistently.

Trusted by leading utilities managing 20+ million active assets, serving 10+ million customers, and coordinating over 1 million work orders monthly, KloudGin is transforming how utilities operate in an era of aging infrastructure, workforce transitions, and rising service expectations.