Emergency Response
Ensure customer safety, security, and satisfaction with rapid, effective, and agile emergency response.
Quickly scale your workforce and equip it with the expertise needed to restore services safely, efficiently, and effectively
Hurricanes, wildfires, and natural disasters are becoming more common and more powerful, impacting the lives and safety of millions. With utilities and essential service providers standing at the front lines of disaster response and recovery, effective emergency response management is more critical than ever.
KloudGin helps organizations equip emergency crews with the essential tools they need to swiftly respond to large scale, urgent emergencies. Quickly and efficiently scale your field operations across employees and contractors, while providing the expertise and support they need to do their work safely and effectively. The net result is faster service restoration, safer crews, and satisfied customers.
Keep customers and emergency crews safe, even in the most challenging conditions
- Optimize Emergency Response
- Enhance Safety and Restore Service Faster
- Optimize Resource Allocation
- Improve Customer Satisfaction
- Gain Operational Insights
Effectively onboard, deploy and support specialized emergency crews to quickly and safely respond to large scale, urgent emergencies and the high volume and variety of issues they involve. By providing crews the essential tools they need to undertake their work efficiently, organizations can ensure customers safety with swift, effective emergency response and faster service restoration. With streamlined emergency response processes, utilities can quickly adapt to the unique demands of critical events, improving resilience and reliability in response to disruptions.
Equip emergency crews with mobile tools and real-time data to strengthen situational awareness, enabling them to mobilize within minutes. With enhanced access to information, crews can assess risks accurately, make informed decisions on the ground, and work to restore service safely and swiftly.
Maximize efficiency by deploying emergency crews and mutual aid groups based on location, skillsets, and real-time availability. This optimized resource allocation enables rapid, targeted responses to critical issues, reducing wasted time and ensuring that the right expertise is at the right place, exactly when needed.
Keep customers informed with accurate estimated time of restorations (ETRs) and improved communication channels, supporting proactive alerts and updates during urgent situations. Enhance customer safety, increase trust, and demonstrate a commitment to fast, reliable service restoration.
Leverage powerful analytics to capture valuable operational data, identifying areas for improvement and optimizing response strategies for future events. Strengthen emergency readiness, streamline procedures, and deliver better outcomes in the face of critical challenges.
Proven results
Specialized utility & essential services solutions
FAQs
One of the exciting yet challenging aspects of successful Field Service Management is that every company and industry has unique needs and specifications when defining FSM, so it is important to have a highly flexible platform.
Traditional field services that have led to the creation of modern FSM solutions were carried out by utility, HVAC, water, and telecommunication industry professionals. These industries have historically dispatched technicians or other staff members to remote locations, such as businesses and residences. Work would either be completed at these locations, meters would be read, or tasks would be accomplished remotely.
Many of these duties involve accurate asset and equipment tracking and maintenance. Much of field service is customer-facing, and since work is performed remotely, mobile workforce management is a keystone of FSM.
Meeting Customer Expectations: Customers have high expectations for service today. Utility customers expect service without disruption, and customers getting services done at their homes want to know when and what to expect from onsite workers. Fast, efficient solutions are required.
Inefficient Manual Dispatch: Manually dispatching field workers causes inherent inefficiencies and is time-consuming. Errors and underutilized employees and assets often occur.
Sales Generation: Services are a vital driver of sales. FSM can help improve customer satisfaction and increase sales of related services.
Employee Management: Managers struggle to monitor and communicate with field employees
Safety: The safety of mobile employees at remote sites or on the road is vital.
Outdated Data and Analytics Technology: Antiquated data collection methods and underutilized or nonexistent analytics decrease efficiency and inhibit potential growth.
High Costs: Fluctuating fuel, raw materials, equipment, and other costs can be difficult and expensive to monitor and minimize.
Unused or Underutilized Assets: Even when not used, industrial equipment is expensive to maintain. Many companies don’t even have a record of their complete asset inventory.
Unpredictability: Juggling customer service, mobile workforce management, and operation optimization is a considerable challenge and makes standardization difficult.
Pen and paper data collection and record-keeping was once the best method for monitoring and optimizing field services. However, with the increased demand for field services across industries, managers and decision-makers seek more modern solutions. Even with digital technology, data becomes siloed and difficult or impossible to access and utilize without the correct technology.
Field Service Management software incorporates artificial intelligence and machine learning technology to remove data silos and integrate data into a single platform that can automate and optimize field service tasks across the entire workforce, regardless of proximity to company headquarters. FSM software connects employees and managers to vital, up-to-date information and data. A mobile workforce optimized through an integrated FSM solution increases overall efficiency and customer service, leading to improved practices and business growth.
With smartphones, tablets, and laptops, mobile workforce management is easier to implement than ever before. When technicians have instant access to data through their mobile devices, field services are improved through instant access to company data like service history, customer information, and real-time updates—leading to increased customer loyalty, satisfaction, and sales.
AI-enabled technology can automate route scheduling, optimization, and technician selection based on customer needs. This can make dispatch instantaneous upon work order submission and ensures that the closest and most qualified professional is connected to the correct customer. Increased dispatch efficiency and route optimization save labor, time, and money and are invaluable perks of FSM software.
Field Service Management software should be cloud-based and tailored to integrate with your existing systems. FSM software must be accessible at any time and location for real-time data updates.
For example, KloudGin’s Field Service Suite enables mobile scheduling and management of all work streams. It incorporates work orders, resources, vehicles, communications, customers, and collaboration into a single configurable business process.
Leveraging automation and machine learning, KloudGin’s Field Service Suite optimizes field service jobs’ prioritization, scheduling, routing, and completion.
While advanced field service management solutions like KloudGin’s Field Service Suite combine mobile workforce management capability into field service management software, not every business involved in field services may benefit from this technology. Some smaller companies would be better suited for an independent mobile workforce management or basic scheduling solution. These solutions focus on employee-management relations and communication; primarily basic scheduling and productivity.
Field Service Management combines mobile workforce management’s improved communication abilities with optimizing billing, work order instructions, manuals and capturing real time field data, along with asset and equipment management, maintenance, and visibility, ensuring quick repairs or procurement whenever necessary. FSM software helps coordinate better deployment and management of your field workers and equipment.
Building the utilities of the future, together
“In my 30 years’ experience, I’ve been looking for a single solution that combines vertical and linear asset management with mobile workforce management – and found it with KloudGin.”
“KloudGin’s architecture allows us to integrate with our on-premise systems and with our cloud applications, providing the foundation for a great customer experience.”
“MGE has already seen great efficiencies both from the field crews and back-office staff by using KloudGin’s cloud-native field service tool, so it was natural for us to take this next step to realize additional benefits of our unified approach.”
KloudGin also helps increase our operational efficiency, so it truly enables us to provide higher levels of quality, service, and value.
“Digital transformation is helping us maximize our scheduling, asset reliability and uptime, reduce capital and operational expenditures, extend asset life, reduce unplanned downtime and provide superior customer service – all without increasing operational, safety or environmental risks. KloudGin has a deep understanding of how to effectively deploy mobile field asset management for seamless adoption and their team has extensive experience servicing the utility industry.”