Empower your customer and meter operations teams with improved efficiency and engagement
Achieve the highest levels of customer service and satisfaction
In today’s highly dynamic, demanding customer landscape, the quality and efficiency of service delivered will determine a company’s success or failure. The ability to effectively balance the multiple factors that drive customer satisfaction is a critical determiner of success for today’s leading organizations.
KloudGin has been designed with a suite of customer support features that improve engagement, boost communication, and help organizations deliver an exceptional customer service experience.Â
Real-time transparency, collaboration and communication: the key to customer satisfaction
Empowering Self-Service
Provide customers with convenient self-service options through user-friendly customer portals for account management, outage reporting, and service requests.
Proactive Communication
Keep customers informed through proactive communication tools, including outage updates, scheduled maintenance notifications, and valuable energy-saving tips.
Seamless Billing Integration
Streamline and simplify customer billing processes with integrated billing functionalities. Analyze energy usage data to provide customers with helpful insights to enable them to manage their costs.
Empowering Insights
Get valuable customer feedback through integrated surveys and feedback mechanisms, and use these insights to improve customer satisfaction continuously.
Purpose-built for an exceptional customer experience
Self-Service Portal Development
Easily create user-friendly self-service portals for account management, outage reporting, and service requests.
Outage Communication Management
Communication teams can develop and implement proactive communication plans for outage notifications and updates.
Service Request Management
Streamline the service request process with efficient online forms and appointment scheduling functionalities.
Feedback Mechanism Integration
Integrate robust feedback mechanisms like surveys to gather valuable customer insights.
Energy Usage Analytics
Provide customers with interactive tools to analyze their energy usage and identify potential savings.
Enhance Customer Engagement
Integrate scheduling, online shopping, payments, and inventory management to increase satisfaction and open new revenue opportunities.
Optimize every stage of your work and asset lifecycle
Specialized utility & essential services solutions
Best-in-class solutions to connect and unify your entire organization
A powerful asset and mobile workforce management platform that helps organizations maximize their asset utilization, improve customer experience, and boost workforce productivity and safety with a holistic view of maintenance and service operations.
A comprehensive solution that delivers critical asset information and insights to improve asset reliability, lower operating costs and boost operational output for both your linear and vertical assets.
An AI-powered workforce collaboration solution built for the needs of today’s mobile field crews. Quickly provide every field worker with a complete and connected view of assets, operations, and activities, whenever and wherever they are.
Empowering the world's most innovative organizations
“In my 30 years’ experience, I’ve been looking for a single solution that combines vertical and linear asset management with mobile workforce management – and found it with KloudGin.”
“MGE has already seen great efficiencies both from the field crews and back-office staff by using KloudGin’s cloud-native field service tool, so it was natural for us to take this next step to realize additional benefits of our unified approach.”
KloudGin also helps increase our operational efficiency, so it truly enables us to provide higher levels of quality, service, and value.
“KloudGin’s architecture allows us to integrate with our on-premise systems and with our cloud applications, providing the foundation for a great customer experience.”
“Digital transformation is helping us maximize our scheduling, asset reliability and uptime, reduce capital and operational expenditures, extend asset life, reduce unplanned downtime and provide superior customer service – all without increasing operational, safety or environmental risks. KloudGin has a deep understanding of how to effectively deploy mobile field asset management for seamless adoption and their team has extensive experience servicing the utility industry.”