Madison Gas and Electric

Madison Gas and Electric (MGE), an investor-owned utility (IOU), has roots in the Madison, Wis., area that date back more than 150 years. MGE generates and distributes electricity to 157,000 customers in Dane County. The company also purchases and distributes natural gas to 166,000 customers in seven south-central and western Wisconsin counties. MGE is a subsidiary of MGE Energy. In January 2018, a 5-year Digital Transformation Initiative named “Enterprise Forward” was officially kicked off at MGE, in partnership with the company’s primary implementation partner, Ernst & Young. Wave 1 in January 2019 saw the successful implementation of Financial and Human Resources Systems with Oracle Cloud Fusion ERP and Oracle Cloud Fusion HCM.

In September 2021, after 26 months of an intense project that was complicated by the global pandemic, MGE successfully implemented Wave 2 on time and on budget. MGE is now one of the first IOUs in the country to have implemented Oracle’s C2M (Customer 2 Meter Billing) with full integration between Oracle Engagement Cloud and Eloqua. Not only that, but there is now an effective integration between C2M and KloudGin, MGE’s Scheduling and Mobile Service platform, designed to enable customer field interactions.