El Paso Water Receives Level II Finalist for Innovation in Field Automation

November 2, 2023


SUNNYVALE, Calif.–(BUSINESS WIRE)–El Paso Water, a KloudGin customer, was awarded a Level II Finalist award for Innovation in Field Automation by CS Week in the 2023 Expanding Excellence Awards (EEA). Company awards with accompanying short videos were presented at CS Week during Wednesday’s general session at the Charlotte Convention Center.

“We are proud to drive utility innovation in the El Paso community and beyond, and this recognition is a testament to our work with El Paso Water and KloudGin. As KloudGin’s implementation partner, we’ve proven that digital transformation is creating tangible sustainability advancements”

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El Paso Water partnered with Infosys and KloudGin to revolutionize their field operations. KloudGin software covers a wide range of field-related tasks, including field data collection, auto-scheduling, crew management, GIS integrations, meter read and badge number validations, backflow prevention/cross connection compliance, and asset management. By combining the work of multiple departments and business units into one application, El Paso Water gained visibility and operational efficiency to provide the best customer service possible. El Paso Water achieved significant improvements in Call Center response times, as well as improved customer satisfaction and a decrease in incoming calls after implementing the new system.

“The implementation of KloudGin has provided a platform from which we can grow from. KloudGin’s features, capturing data from assets to field activities, provide El Paso Water the opportunity to continually assess and improve on our day-to-day operations, and those are the results our customers can benefit from,” said EPWater Chief Financial Officer Art Duran.

“We are proud to drive utility innovation in the El Paso community and beyond, and this recognition is a testament to our work with El Paso Water and KloudGin. As KloudGin’s implementation partner, we’ve proven that digital transformation is creating tangible sustainability advancements,” said Ashiss Dash, EVP and Global Segment Head at Infosys.

“KloudGin is excited to have our customer El Paso Water be recognized as a leader in their industry. By helping them streamline their operations with real time updates, early meter validations, and the ability to capture data, their crews can more easily complete their work and track it in the system. Digital transformation and cloud technology are vital to the success of modern utilities, and it is validating to have that recognized by CS Week,” said Vikram Takru, KloudGin Co-founder & CEO.

Infosys, a global leader in next-generation digital services and consulting, teamed up with KloudGin to deploy the mobile field service solution at El Paso Water.

KloudGin would also like to congratulate Jeff Ford, Director, Billing and Customer Service, Citizens Energy Group, another KloudGin customer.

About El Paso Water

El Paso Water is a nonprofit, public utility that serves the city of El Paso. Families, businesses and our community depend on us to deliver reliable, quality and sustainable water services. Decades ago, El Paso Water had the foresight to begin exploring and pursuing innovative water supply options – reclamation and reuse, conservation and education, and desalination. Today, they are considered an international leader in these areas. Visit www.epwater.org

About KloudGin

KloudGin is the only SaaS single-platform, cloud-based field service, work and asset management solution that eliminates silos, automates work management processes, enables customer self-service, and increases worker productivity. KloudGin applications help operations develop new revenue streams and business models. Serving companies with complex asset management and field service requirements, KloudGin connects customers, employees, sub-contractors and assets with AI-powered access to information on any device, anywhere. Visit www.kloudgin.com.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.


About the Author

Tanya Stricker

Tanya brings expertise driving growth for small and mid-sized businesses and managing successful marketing programs. Her experience includes leading marketing teams at SaaS start-ups and private equity companies like Bigleaf Networks, Innovyze, and NAVEX. Tanya received her Bachelor’s degree from Indiana University and her MBA from the University of Phoenix. In her spare time, she enjoys scuba diving and traveling with her husband Mike, riding horses competitively and nature walks with her Labrador Chesney.

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