SUNNYVALE, Calif.–(BUSINESS WIRE)–KloudGin, a leading provider of AI cloud-based field service and asset management solutions, today announced Athani Krishna, co-founder of ServiceMax has invested in the company. Mr. Athani will act as an advisor to the company, supporting KloudGin’s products and go-to-market strategy. Today’s announcement falls on the heels of last month’s $8.2 million in Series A funding.
A proven technology executive with strong strategic experience, Athani was a co-founder and Chief Strategy Officer at ServiceMax Inc. Since founding ServiceMax, Athani led ServiceMax’s product vision and strategy, product design, and product marketing and management functions. Prior to founding ServiceMax, Athani has held leadership and customer management positions in global companies developing technology solutions in ERP, CRM, and Field Service Management areas and advising companies in driving efficiencies, growth and differentiation in their markets.
Today enterprises have disconnected solutions for two important functions, field service management and asset management. These are characterized by siloed work optimization engines and multiple apps for field crews. This results in projects that take too long to complete, exceed budgets and create unhappy customers. Also increasing reliance on subcontractor labor creates additional challenges for businesses that must deploy management systems that support this critical field-based labor pool.
“With the changing approach to field service and asset management enterprises must drive efficiencies, extend asset life, reinvent business models due to servitization of products and provide customer-first experiences, especially as the digital transformation continues to evolve,” said Athani. “As field service quickly moves from a cost to a profit center, the industry is rapidly embracing digitization, transforming the customer experience. I believe the KloudGin team understands how to enable this shift in partnership with their customers.”
KloudGin CEO and co-founder Vikram Takru commented, “We’re pleased to welcome Athani’s leadership and support to our team as we continue to work with our partners and customers to deliver next generation field service and asset management focused on modern customer experience. We’re proud to embark on this next phase of growth.”
Digital transformation, artificial intelligence and the Internet of Things is demanding that organizations change the way field service, asset operations and customer service is executed. Systems need to be integrated and transparent, offering a real-time view of service delivery in both labor and asset intensive industries for improved asset uptime and workforce optimization. Today’s consumers and workforce require an Uber-like digital experience to know more about job details, service delivery, technician arrival time, job timeline, possible delays. Businesses can benefit from real-time collaboration between workers, contractors, operations, customers and smart assets. KloudGin offers a sophisticated, big data science-based cloud platform that achieves this goal, combining field service, work and asset management which is easy to deploy, maintain and use. Its customers have simplified their systems, saved time and money, and improved operational visibility, resource utilization, and compliance.