Website Name: Destination CRM

Website Link: https://www.destinationcrm.com/Articles/Editorial/Magazine-Features/Field-Service-Goes-High-Tech-Amid-the-Pandemic-145445.aspx

Field service operations that install and repair telecommunications; security; heating, ventilation, and air conditioning (HVAC) systems; electrical contractors; plumbers; and anyone else whose office is the consumers’ home or office had to shift their business practices as a result of COVID-19.

The pandemic meant these workers would only go into properties if absolutely necessary. They still needed to address customer issues, from new installations to repairs to disconnects, while maintaining social distancing and minimizing human contact as much as possible.