Field Service Goes High Tech Amid the Pandemic

March 1, 2021


Website Name: Destination CRM

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Field service operations that install and repair telecommunications; security; heating, ventilation, and air conditioning (HVAC) systems; electrical contractors; plumbers; and anyone else whose office is the consumers’ home or office had to shift their business practices as a result of COVID-19.

The pandemic meant these workers would only go into properties if absolutely necessary. They still needed to address customer issues, from new installations to repairs to disconnects, while maintaining social distancing and minimizing human contact as much as possible.


About the Author

Vikram Takru

Vikram Takru is CEO of KloudGin, Inc. He co-founded KloudGin with the vision of creating transformative field service and asset management technology that eliminates silos, connects people, process and technology, and creates access to information where and when it is needed. He is committed to delivering solutions that work for field crews in the toughest conditions.

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