The KloudGin Field Services Suite
An innovative workforce enablement platform that delivers a complete view of assets, work orders, records, and AI-powered decision support
A comprehensive, mobile-native solution that optimizes every aspect of your field service operations
- Streamline scheduling, dispatch, and completion processes with the power of AI-driven insights – ensuring both efficient and effective service delivery.
- Empower your team with instant access to historical records, manuals, work notes, media, and expert guidance, giving even new or inexperienced employees the confidence to deliver quality service.
- Simplify subcontractor collaboration, accelerating onboarding and providing everyone with the tools they need to excel.
- Enhance customer satisfaction with real-time service updates and self-service options provided via intuitive customer portals, keeping customers informed and engaged throughout the process.
KloudGin named a Leader in IDC MarketScape: Worldwide FSM Solutions for Utilities 2023-2024 Vendor Assessment
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Connect and empower your mobile workforce
KloudGin’s comprehensive Field Service Management (FSM) solution is designed to streamline your operations and maximize efficiency. Equip your mobile workforce with the tools and information they need to excel, while ensuring the seamless execution of field service work.
Equip your workforce, improve your operations, elevate your customer experience
- Best-in-Class Workforce Management
- An Intuitive User Experience
- Simplified, Efficient Onboarding
- AI-Powered Reporting and Analytics
- Enhanced Safety & Compliance
Designed for today’s modern workforce with fast innovation cycles and a ‘worker first’ imperative, KloudGin delivers an unparalleled mobile experience and simplified training for high system utilization. Streamline and automate workflows, from job prioritization and scheduling to real-time monitoring and adjustment, with an AI-powered scheduling engine that dynamically adapts to changing conditions. Effectively monitor and manage all scheduled work in real-time, with rapid plan schedules to allow schedulers to quickly adjust to last-minute, urgent or emergent requests.
Designed with the mobile user in mind, with an intuitive interface, speech recognition, image capture and comparison, and GIS interactivity to simplify onboarding, reduce training time, and empower seasoned professionals and new hires to excel in their roles.
Quickly onboard and support contractors and new employees. High quality data capture and centralized operational data supported by AI-embedded co-pilots to give non-experts an expert perspective into their operations.
The end-to-end digitization of work orders and on-field activities has been designed to be easy for users to adopt and utilize, helping contractors and new hires get up to speed and easily update, edit, annotate and modify records in the field as needed.
Improve insight into your business processes with our business intelligence reporting and dashboard platform with machine learning capabilities and cloud based data warehouse. Detailed reports, built-in analytics and an easily configurable dashboard help you quickly track important metrics and identify issues. See patterns from volumes of data using embedded AI.
Ensure implementation and adherence to safety regulations and streamline compliance reporting with digital safety forms, continuous data capture, and end-to-end reports on a single platform to simplify audit trails, reporting and other regulatory compliance requirements, fully integrated within your existing workflows.
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Proven results
Learn more about our customers
Optimize every stage of your work and asset lifecycle
Specialized utility & essential services solutions
Utility-grade security
KloudGin understands that the security of your utility operations is paramount, and we’ve built our software platform with utility-grade security as a core principle. We leverage a robust cloud infrastructure with multiple layers of protection to ensure that your data remains confidential, available, and protected against unauthorized access.
With KloudGin, you can be confident that your operations are supported by a platform designed with the highest standards of safety and security in mind.
FAQs
One of the exciting yet challenging aspects of successful Field Service Management is that every company and industry has unique needs and specifications when defining FSM, so it is important to have a highly flexible platform.
Traditional field services that have led to the creation of modern FSM solutions were carried out by utility, HVAC, water, and telecommunication industry professionals. These industries have historically dispatched technicians or other staff members to remote locations, such as businesses and residences. Work would either be completed at these locations, meters would be read, or tasks would be accomplished remotely.
Many of these duties involve accurate asset and equipment tracking and maintenance. Much of field service is customer-facing, and since work is performed remotely, mobile workforce management is a keystone of FSM.
Meeting Customer Expectations: Customers have high expectations for service today. Utility customers expect service without disruption, and customers getting services done at their homes want to know when and what to expect from onsite workers. Fast, efficient solutions are required.
Inefficient Manual Dispatch: Manually dispatching field workers causes inherent inefficiencies and is time-consuming. Errors and underutilized employees and assets often occur.
Sales Generation: Services are a vital driver of sales. FSM can help improve customer satisfaction and increase sales of related services.
Employee Management: Managers struggle to monitor and communicate with field employees
Safety: The safety of mobile employees at remote sites or on the road is vital.
Outdated Data and Analytics Technology: Antiquated data collection methods and underutilized or nonexistent analytics decrease efficiency and inhibit potential growth.
High Costs: Fluctuating fuel, raw materials, equipment, and other costs can be difficult and expensive to monitor and minimize.
Unused or Underutilized Assets: Even when not used, industrial equipment is expensive to maintain. Many companies don’t even have a record of their complete asset inventory.
Unpredictability: Juggling customer service, mobile workforce management, and operation optimization is a considerable challenge and makes standardization difficult.
Pen and paper data collection and record-keeping was once the best method for monitoring and optimizing field services. However, with the increased demand for field services across industries, managers and decision-makers seek more modern solutions. Even with digital technology, data becomes siloed and difficult or impossible to access and utilize without the correct technology.
Field Service Management software incorporates artificial intelligence and machine learning technology to remove data silos and integrate data into a single platform that can automate and optimize field service tasks across the entire workforce, regardless of proximity to company headquarters. FSM software connects employees and managers to vital, up-to-date information and data. A mobile workforce optimized through an integrated FSM solution increases overall efficiency and customer service, leading to improved practices and business growth.
With smartphones, tablets, and laptops, mobile workforce management is easier to implement than ever before. When technicians have instant access to data through their mobile devices, field services are improved through instant access to company data like service history, customer information, and real-time updates—leading to increased customer loyalty, satisfaction, and sales.
AI-enabled technology can automate route scheduling, optimization, and technician selection based on customer needs. This can make dispatch instantaneous upon work order submission and ensures that the closest and most qualified professional is connected to the correct customer. Increased dispatch efficiency and route optimization save labor, time, and money and are invaluable perks of FSM software.
Field Service Management software should be cloud-based and tailored to integrate with your existing systems. FSM software must be accessible at any time and location for real-time data updates.
For example, KloudGin’s Field Service Suite enables mobile scheduling and management of all work streams. It incorporates work orders, resources, vehicles, communications, customers, and collaboration into a single configurable business process.
Leveraging automation and machine learning, KloudGin’s Field Service Suite optimizes field service jobs’ prioritization, scheduling, routing, and completion.
While advanced field service management solutions like KloudGin’s Field Service Suite combine mobile workforce management capability into field service management software, not every business involved in field services may benefit from this technology. Some smaller companies would be better suited for an independent mobile workforce management or basic scheduling solution. These solutions focus on employee-management relations and communication; primarily basic scheduling and productivity.
Field Service Management combines mobile workforce management’s improved communication abilities with optimizing billing, work order instructions, manuals and capturing real time field data, along with asset and equipment management, maintenance, and visibility, ensuring quick repairs or procurement whenever necessary. FSM software helps coordinate better deployment and management of your field workers and equipment.
Empowering the world's most innovative organizations
“In my 30 years’ experience, I’ve been looking for a single solution that combines vertical and linear asset management with mobile workforce management – and found it with KloudGin.”
“MGE has already seen great efficiencies both from the field crews and back-office staff by using KloudGin’s cloud-native field service tool, so it was natural for us to take this next step to realize additional benefits of our unified approach.”
KloudGin also helps increase our operational efficiency, so it truly enables us to provide higher levels of quality, service, and value.
“KloudGin’s architecture allows us to integrate with our on-premise systems and with our cloud applications, providing the foundation for a great customer experience.”
“Digital transformation is helping us maximize our scheduling, asset reliability and uptime, reduce capital and operational expenditures, extend asset life, reduce unplanned downtime and provide superior customer service – all without increasing operational, safety or environmental risks. KloudGin has a deep understanding of how to effectively deploy mobile field asset management for seamless adoption and their team has extensive experience servicing the utility industry.”