Mobile Workforce Management

Coordinate field service operations and mobile workforce management in real time, manage your entire mobile workforce and improve job efficiencies in the field to better serve your customer’s needs.

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Real-Time Work Order Management

Create, track, and manage work orders with customized workflows and automatic alerts to speed resolution from your mobile device.

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Simplify Case Management

Reduce redundancies and errors by tracking customer service requests and related information through simplified case creation and management.

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AI-Powered Auto-Scheduling

Get the right people, parts, and equipment to your service calls with effective scheduling decisions, optimal work routes, enhanced visibility of inventory and more.

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Transparent Dispatch

Dispatch center provides real time monitoring of crews and work order status, allowing overrides and digital communication with field crews. It is fully configurable and provides a daily, weekly, and monthly view.

Manage Your Entire Field Crew from a Single Mobile Solution

Powered by machine learning (ML), our work order management and mobile field crew app delivers the information your field crew needs, when and where they need it – even offline. Access work order details, instructions, steps, and manuals. Capture field data in real time along with pictures and notes to substantially reduce job times, reduce job costs, and improve customer satisfaction.

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A Mobile Field Service Solution That Adapts to What Comes Next

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Native Mobile App

Deliver the information your field teams need when and where they need it – even when offline. Reduce job time and improve issue resolution with reliable access to schedules, work order details, manuals, and more.

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Work Order Management

Manage preventive and reactive maintenance, create and track work orders manually or based on sensor signals and attach inspection confirmation.

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Case Management

Reduce redundancies and errors by tracking customer service requests and related information through case creation and management.

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Auto Scheduling

Get the right people, parts and equipment to jobs with effective scheduling decisions, optimal work routes, enhanced visibility of inventory and more. Schedule both short and long cycle work with KloudGin’s in-memory, high capacity scheduling engine.

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Dispatch

Dispatch Center provides real-time monitoring of crews and work order status, allowing overrides and digital communication with field crews. It is fully configurable and provides a daily, weekly and monthly view.

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Route Optimization

Enhance customer experience and improve operational efficiency with optimized real-time routing that leverages AI/ML-based algorithms incorporating traffic, unexpected delays, priority, distance and other factors.

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Digitization of end-to-end asset lifecycle

  • Procurement, configuration and fabrication.
  • Transportation to installation.
  • Post install service and continuous monitoring.
  • Billing for asset sales and rental leases.
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Timesheet Management

Automate time clocking, enhance policy adherence, and get complete visibility into your workforce. Workers clock in/ out of jobs on mobile, administrative tasks, training, meetings, breaks – with or without cell coverage. Automatically sync time clocking data for payroll and invoicing.

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Safety and Compliance

Keep track of crew safety and site compliance by leveraging geofencing of sites, lat/ long timestamp for job activities, photos, and other GPS data logs including crew routes.

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Manage Contracts

Effectively centralize and manage all your service contracts across customer locations, services and assets, completely integrated with work order management, service billing and entitlements. Reduce revenue leakage without compromising the quality of service.

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Service Billing

Create pro-forma invoices for completed work orders with labor and inventory items to be billed to the customer. Shorten your billing cycle by automating invoices according to contracted payment schedules. Integrate seamlessly with the billing system of record for no-touch AR updates.

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Inventory Management

Eliminate paper-based processes and improve working capital with real-time visibility to inventory and spare parts, allowing you to better plan, replenish critical spare parts and reduce costs.

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Procurement Management

Procure and allocate materials to work orders and manage replenishment to required minimum and maximum levels.

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Fleet & Facilities Management

Increase vehicle, asset and equipment life and uptime while reducing maintenance costs. Manage maintenance schedules and budgets, track costs, parts and inventory for a 360 view.

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Monitor costs and Purchase Orders

Track the inventory used, equipment, and labor against your contracts and proactively manage risks to productivity, inventory, and cost overruns.

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Reporting & Analytics

Improve insight into your business processes with detailed reports, built-in analytics and an easily configurable dashboard to help you quickly track key metrics and identify issues.

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Seamless Oracle NetSuite Integration

Oracle NetSuite certified real-time integration eliminates manual re-keying of core information and improves accuracy.

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Seamless Sage Intacct Integration

Bi-directional certified real-time integration eliminates manual re-keying of core information and improves accuracy.

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Seamless PTC IoT Certified Integration

Rapidly enable modern, connected equipment management for remote, predictive maintenance, connected field service, and automated sensor-based (IoT) asset diagnostic services.

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Seamless PTC IoT Certified Integration

Rapidly enable modern, connected equipment management for remote, predictive maintenance, connected field service, and automated sensor-based (IoT) asset diagnostic services.

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Seamless Integrations

Integrations to:

  • Payroll, Billing : Paycom, Kronos, Oracle Netsuite Payroll.
  • E-Commerce : Shopify, NetSuite, DocuSign, and more.
  • Work Management Systems : Service Channel, CorrigoPro, IDI CostGuard, Oracle CC&B, Oracle C2M, ServiceNow and more.
  • Weather, IoT & Outage System : WeatherWorks, AccuWeather, GE ADMS, AWS IoT.
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Connected Through a Single Platform

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Field Service Suite


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Data Sheets


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KloudPlatform


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Ready for more?

Our Mobile Workforce Solution Experts Are Here to Help.

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