Mobile Workforce ManagementWork order management, mobile field crew app, timesheets, auto scheduling and dispatch, job costing.
Scheduling and Resource ManagementRoute optimization, emergency / multi day scheduling, crew and equipment management.
Contract to BillContracts, inventory, procurement, billing, connected customer, contractor, compliance and analytics.
Enterprise Asset ManagementVertical, linear and spatial asset management, asset fabrication, rental, leasing, installation, service and tracking.
Connected Customer: Real-Time Notifications Keep Customers InformedMobile work order management, timesheets, auto scheduling, analytics, and more.
Predictive Maintenance (PdM)Get pre-integrated, built-in predictive maintenance models
Unified No/Low Code for ExtensibilityBusiness Entity Objects, Data Entity Designer, User Interaction Designer, Orchestration Designer, Integration Designer, AI & Analytical Info Designer, Security, Native Mobile, Cloud Computing.
Integration AdaptorsGoogle maps, Oracle, NetSuite, Sage Intacct, ESRI ArcGIS, PTC ThingWorx, AccuWeather, and more.
Reporting & AnalyticsWork order, inventory, assets, crews and contracts.
About the SuiteThe only single cloud system that eliminates silos and unifies Field Service Management (FSM) and Enterprise Asset Management (EAM) in a single cloud platform for all work activities.
SaaS-based solution coordinates operations in real-time, manages your entire mobile workforce and back office, improves job efficiencies and digitally interacts with your customers to provide an incredible customer experience.
Powered by AI and Machine Learning, our high-capacity scheduling engine and native mobile field crew app delivers the information your field crew needs, when and where they need it – even offline. Access work order details, instructions, steps, and manuals. Capture field data in real time along with pictures and notes to substantially reduce job times, reduce job costs, and improve customer satisfaction.
Improve insight into your business processes with powerful analytics and pre-seeded KPIs to track important metrics, identify issues and ensure compliance.
Empower and delight your customers. Allow them to book and change appointments, track field crew location in real-time on a map, and sign digitally. Their satisfaction goes up; your call volume goes down.
Enable your field and backoffice team with modern connected tools to automate workflows and eliminate paper and double entries.
Eliminate paper and extra data entry with a mobile-first app that captures data in real-time both online and offline. Boost field efficiency and productivity with an AI/ ML-based scheduling engine that constantly learns from daily operations and user interactions to predict future needs. You work smarter, enhance your processes and increase revenue.
Fully integrated audit trails, digital safety forms, regulatory compliance and reporting.
Manage Work, Cases, Resources & Assets
Single Native Mobile App for Time, Safety & Compliance Management
Schedule & Dispatch with Fully Connected Customers
Service Contract-to-Bill
Analytics. Integrations. Platform and Product Extensions.
Manage ‘All Work’ short or long cycle and workflow processes integrated with your existing applications.
Eliminate paper and extra data entry with a mobile-first app to capture data in real-time both online and offline; which boosts field efficiency and productivity.
Digitize the complete service contract-to-bill process with automated asset and work scheduling based on service contracts. Create pro-forma invoices for completed work orders with labor and inventory. Billing integration synchronizes data to your accounting system for no-touch AR updates.
Digitize the complete service contract-to-bill process with automated asset and work scheduling based on service contracts. Create pro-forma invoices for completed work orders with labor and inventory. Billing integration synchronizes data to your accounting system for no-touch AR updates.
The world is evolving fast. KloudPlatform delivers a unified, no/low code development environment purpose-built for the complex world of field service & asset management.
Work Order Management
Create, track and manage cases and work orders with customized workflows and automatic alerts to speed resolution for both service and/or asset related work.
Case Management
Reduce redundancies and errors by tracking customer service requests and related information through case creation and management.
Resources Management
Manage crews (single / multi-member), skills/ certifications, calendar, shift templates and equipment.
Asset Management
Manage and monitor all of your assets. Manage asset groupings, locate and document assets, set preventive schedules, execute reactive maintenance and much more.
Field Operations Native Mobile App
Our native application delivers the information your field teams need when and where they need it – even when offline. Reliable access to schedules, work order details, barcode scan, pictures, manuals, GIS (Geographic Information System) or BIM (Building Information Modeling) capabilities and more. Reduce job time and improve issue resolution.
Time Management
Automate operations crew time cards, enhance policy adherence, and get complete visibility into your workforce. Workers clock in/out, track breaks and receive overtime alerts automatically – with or without cell coverage. Automatically sync time card data for payroll and invoicing.
Safety & Compliance
Audit trails, digital safety forms, regulatory compliance and reporting are integrated with the workflows.
Auto Scheduling & Dispatch
Get the right people, parts and equipment to jobs. KloudGin’s high capacity, AI based in-memory scheduling is continuous, offering full and rapid plans throughout the day that take account of ever-changing conditions in real time and can schedule both short and long cycle work.
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Route Optimization
Enhance customer experience and improve your operational efficiency with optimal routing that results in on-time appointments and right-time service delivery. Quickly respond to emergencies with automated scheduling and dispatching.
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Intelligent Appointment Assistant
Boost efficiency by using real-time appointment settings. Empower your customers to book their own appointments digitally. Enable quota or capacity based appointments.
Connected Customer
Put power in your customer’s hands. Real-Time notifications keep customers informed allowing them to track service crew location, book appointments, report issues and track work progress.
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Contract Management
Maximize your operational performance and minimize liabilities. Manage service contracts, SLAs & warranties. Give stakeholders access to accurate data throughout the service delivery lifecycle.
Inventory Management
Eliminate paper-based processes and improve working capital with real-time visibility to inventory and spare parts, allowing you to better plan and replenish critical spare parts – reducing costs.
Purchasing
Completely automate purchasing, procure and allocate materials to work orders and manage replenishment to required minimum and maximum levels.
Financial Accounting & Billing
Manage cost centers & GL Groups job cost accounts. Create pro-forma customer invoices for completed work with labor and inventory items. Shorten your billing cycle by automating invoices according to contracted payment schedules. Integrate seamlessly with the billing system of record (ERP) for no-touch AR updates.
Reporting and Analytics
Improve insight into your business processes with our business intelligence reporting and dashboard platform with machine learning capabilities and cloud based data warehouse. Detailed reports, built-in analytics and an easily configurable dashboard help you quickly track important metrics and identify issues. See patterns from volumes of data using embedded Machine Learning algorithms.
KloudGin Sprocket
Sprocket AI Assistant incorporates AI/ML technologies to help business users navigate and interact with the application by asking simple questions. Instead of searching for information across pages in the application, users can ask Sprocket simple questions such as: “What is the status of work order WO7834?” or “When is the next inspection for Building 23 Scheduled?” Sprocket leverages NLP (natural language processing) to interpret user questions and provide the appropriate response in seconds.
GIS & BIM Integration
Pre-built support tightly integrates your mapping technology, simplifies workflows and increases process efficiency across broad geographic areas. Out of the box Esri ArcGIS integration supports both geometric and utility networks.
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Integrations
Integration Designer – Quickly connect to any system directly or via APIs, SOAP, or REST or using our library of out of the box connectors to over 57 systems to manage all your operations from a ‘single pane of glass’.
ESRI, Oracle Netsuite, Sage Intacct, AWS, PTC
“In my 30 years’ experience, I’ve been looking for a single solution that combines vertical and linear asset management with mobile workforce management – and found it with KloudGin.”
Former SVP, Chief Information & Digital Officer
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