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Field Service
Suite
Coordinate operations in real-time, manage your entire workforce and improve job efficiencies to better serve your customer’s needs.
Field Service
Field Service Mobility
Our native mobile application delivers the information your field team needs, when and where they need it – even when offline. Access customer, account, premise and asset details, as well as schedules, work order instructions, steps, and manuals. Capture field data in real time along with pictures and notes to substantially reduce job times and improve quality and customer satisfaction.
A Field Service Management system that adapts to what comes next.
Native Mobile App
It delivers the information your field teams need when and where they need it – even when offline.
Work Order Management
Create, track and manage work orders with customized workflows and automatic alerts to speed resolution.
Case Management
Reduce redundancies and errors by tracking customer service requests and related information through case creation and management.
Auto Scheduling
Get the right people, parts, and equipment to your service calls with effective scheduling decisions, optimal work routes, enhanced visibility of inventory and more.
Dispatch
Dispatch Center provides real-time monitoring of crews and work order status, allowing overrides and digital communication with field crews. It is fully configurable and provides a daily, weekly, and monthly view.
Route Optimization
Enhance customer experience and improve operational efficiency with optimized real-time routing that leverages AL/ML-based algorithms incorporating traffic, unexpected delays, priority, distance and other factors.
Capacity Planning
Optimize resources with planning based on quotas or actual data. Configure work plans for best business results based on job prioritization, work type, SLAs and more. Example configurations include:
- Prioritizing installs before morning or afternoon repairs.
- Prioritizing business installs before residential.
Time Management
Automate time clocking, enhance policy adherence, and get complete visibility into your workforce. Workers clock in/out of jobs on mobile, administrative tasks, training, meetings, breaks – with or without cell coverage. Automatically sync time clocking data for payroll and invoicing.
Manage Contracts
Effectively centralize and manage all your service contracts across customer locations, services, and assets, completely integrated with work order management, service billing and entitlements. Reduce revenue leakage without compromising the quality of service.
Service Billing
Create pro-forma invoice for completed work orders with labor and inventory items to be billed to the customer. Shorten your billing cycle by automating invoices according to contracted payment schedules. Integrate seamlessly with the billing system of record for no-touch AR updates.
Inventory Management
Eliminate paper-based processes and improve working capital with real-time visibility to inventory and spare parts, allowing you to better plan, replenish critical spare parts and reduce costs.
Procurement Management
Procure and allocate materials to work orders and mange replenishment to required minimum and maximum levels.
Fleet & Facilities Management
Increase vehicle, asset and equipment life and uptime while reducing maintenance costs. Manage maintenance schedules and budgets, track costs, parts and inventory for a 360 view.
Monitor costs and purchase orders
Track inventory, equipment and labor against contracts and proactively manage risks to productivity, inventory and cost overruns.
Reporting & Analytics
Improve inside into your business processes with detailed reports, built-in analytics and an easily configurable dashboard to help you quickly track key metrics and identify issues.
Seamless Oracle NetSuite Integration
Oracle NetSuite certified real-time integration eliminates manual re-keying of core information and improves accuracy.
Seamless Sage Intacct Integration
Bi-directional certified real-time integration eliminates manual re-keying of core information and improves accuracy.
Seamless ESRI Integration Online & Offline
Bi-directional integration to Esri-ArcGIS with real-time location and mapping. Publish ESRI map service data to planners, schedulers, dispatchers, mobile crews, and more. Also available at ESRI Marketplace.
Seamless PTC loT Certified Integration
Rapidly enable modern, connected equipment management for remote, predictive maintenance, connected field service, and automated sensor-based (loT) asset diagnostic services.
Seamless integrations
- Payroll, Billing: Paycom, Kronos, Oracle Netsuite Payroll.
- E-Commerce: Shopify, NetSuite, DocuSign, and more.
- Work Management Systems: Service Channel, CorrigoPro, IDI CoastGuard, Oracle CC&B, Oracle C2M, ServiceNow and more.
- Weather, loT & Outage System: WeatherWorks, AccuWeather, GE ADMS, AWS loT.
Connected through a single platform
"With KloudGin we get a “Single Face Of Work” for project construction, asset maintenance, and customer field service orders on a single modern enterprise cloud platform."
Vice President, Field Operations Hawaiian Telcom
KloudGin SaaS solutions help us to achieve our mission of being the leading provider of water and wastewater services, which is part of our promise of quality, service, and value.
Vice President of Customer Service and CIO, California Water Service
We wanted to provide a one-stop digital marketplace for our member’s and make it as seamless and easy as possible. We are not looking to simply transform the business but also transform the customer experience and nurture the relationship our members have with their customers.
Director – Finance, The Municipal Gas Authority Of Georgia
Utilities and Public Sector – Water
Optimizing work and asset performance is imperative to providing safe, responsive and cost effective systems of water delivery and management. KloudGin is ready.
Utilities and Public Sector – Electric & Gas
Shifts to clean energy, customer service demands, and increasing regulatory pressure are driving system modernization and opening up new revenue opportunities for the electric and gas industry. KloudGin is ready.
Renewable Energy
Renewable energy is set for rapid growth. As traditional energy generators compete against newer entrants, technology that harnesses the power of data and resources will be a key differentiator. KloudGin is ready.
Telecommunications
As 5G becomes a reality, telecommunications service providers face market opportunities and challenges. Advancing network integrity and customer satisfaction while operating efficiently are key to survival and growth. KloudGin is ready.
Oil and Gas
The Oil and Gas industry needs an agile solution to help extend asset life and boost wrench time, improving service delivery and driving profitability. KloudGin is ready.
Asset Rentals, Sales and Service
The complexity of managing commercial and industrial rentals can weigh heavily on margins and efficiency. Technology that automates scheduling and maintenance can boost productivity and profitability. KloudGin is ready.
Manufacturing
Pre-empting breakdowns with well-timed preventive maintenance can have a big impact on profitability and business success. Reduce machine downtime, extend equipment life, and reduce costs with KloudGin.
Facilities Maintenance – HVAC
IoT and smart technologies are changing every aspect of the HVAC landscape. KloudGin is ready.
Facilities Maintenance – Snow Management
Simplify scheduling, routing and job management, delight your customers and win more business with KloudGin.
Facilities Maintenance – Commercial Cleaning
Simplify scheduling, contractor and job management, delight your customers and win more business with KloudGin.
Facilities Maintenance – Lawn & Landscape
Simplify scheduling, contractor and job management, delight your customers and win more business with KloudGin.
Engineering and Construction
Completing jobs on time and on budget requires a solution that tackles the complexity of scheduling and managing large projects and improves efficiency and profitability. KloudGin is ready.