Innovate UtilityCX (Formerly CS Week)

Discover the Future of Work and Asset Management at IUCX 2026

Booth 408 | April 13-17, 2026 in Tampa, Florida

Join KloudGin at IUCX (formerly CS Week) and discover how we’ve helped leading utilities achieve transformational results, including:

40% faster service resolution rates
30% higher customer satisfaction scores
98% asset reliability
95% first-time fix rates

Customers are demanding more from utilities. Exceed their expectations.

Today’s utility customers expect real-time visibility, proactive communication, and seamless digital interactions throughout their service journey – expectations that most traditional utility systems simply cannot meet.

KloudGin transforms the customer experience by connecting utility field operations directly with customer engagement, enabling utilities to provide a modern, Amazon-like service experience. Our utility partners have found that this connected approach delivers measurable impact – with customer satisfaction scores improving by up to 30% and first-time resolution rates increasing significantly.

Deliver an Amazon-like customer experience with improved efficiency, collaboration, and performance

Workforce Efficiency: Our mobile platform delivers critical data and insights to field crews, significantly cutting training time and increasing first-time fix rates by 35%.
Improved Asset Performance and Reliability: Our unified system optimizes diverse assets across your infrastructure to reduce maintenance costs by 20%.
Customer Satisfaction: Real-time service updates and automated communications help achieve 95%+ satisfaction scores while substantially reducing call volume.
Network Resilience: KloudGin Asset Management helps reduce outage response times by 35% while improving preventive maintenance effectiveness.
Regulatory Compliance: Streamlined inspection workflows and audit trails cut compliance administration time by 50%.

Gain the advantage of a utility-specialized solution

Built on deep industry expertise, KloudGin has a track record of helping our partners successfully address the many challenges facing utilities today:

Operational Reliability and Resilience: Strengthen the safety and reliability of your assets in the face of increasing crises, including unprecedented weather events and other disasters.

A Changing Mobile Workforce: As the current field workforce ages out, ensure tribal knowledge is captured and made accessible to all workers via real-time access to critical data and insights and other essential operational knowledge - helping teams work smarter, faster, and safer.

Evolving Asset Networks: Seamlessly manage today’s diverse mix of linear, vertical, and customer-owned assets across the complete asset lifecycle, with a single source for 100% of asset data.

Growing Customer Expectations: Meet and exceed customer service expectations by transforming field operations and delivering real-time service visibility and transparent communication via dedicated customer portals.

Increasing Regulatory Pressure: Stay on top of the rapidly evolving regulatory landscape and easily maintain compliance through efficient inspection management, automated reporting, and clear audit trails.

Building the utilities of the future, together

As the industry’s only mobile-native, cloud-based work and asset management solution built specifically for utilities, we are proud partners of industry-leading innovators in work and asset management, including Puget Sound Energy, Louisville Water Company, Citizens Energy Group, CalWater, DTE Energy, Madison Gas & Electric, Philadelphia Gas Works, ENSTAR Natural Gas Company, and many more.