How KloudGin unified field operations for Arizona’s largest energy provider.
APS replaced Oracle Mobile Workforce Management — facing end-of-support in 2025 — with KloudGin's cloud-native, mobile-first field service platform
Real-time technician tracking and proactive SMS and email notifications deliver the "Amazon-like" experience APS customers expect
KloudGin's unified platform spans all assets, work types, and crews — improving performance and eliminating the complexity of fragmented multi-system setups
20% reduction in scheduling time, 100% paperless workflows, increased on-time arrivals, and reduced travel costs through optimized routing
As electricity demand continues to rise, electric companies are using new strategies and tools to help plan for the future. On this episode, Arizona Public Service (APS) Director of Grid Modernization Jasdeep Singh and KloudGin CEO and Co-Founder Vikram Takru discuss APS’ shift to a product-oriented model for grid modernization and how technology platforms are streamlining operations and improving safety. The conversation highlights impactful grid projects in Arizona, strategies to keep customer bills as low as possible, and the innovations that will shape grid planning in the years to come.
"All I heard was how much KloudGin really caters to their customers. And that's what helped us out a lot to make that decision. That's what we kept hearing from every customer that we talked to."
Mike Ribordy, Operations Supervisor, Arizona Public Sesrvice