SUCCESS STORY

CSS, a MasterCorp Company

COMPANY:
Commercial Service Solutions

INDUSTRY:
Commercial Cleaning

HEADQUARTERS:
Pheonix, AZ

Commercial Service Solutions (CSS) and its affiliate janitorial division, Image Property Services, provide commercial cleaning services to organizations across the country. With over 30 years of experience providing exceptional floor care and installation services, CSS teams offer solutions for all types of commercial environments, from corporate offices to healthcare facilities.

The Challenge

Prior to working with KloudGin, CSS owner Tom Carlson was unhappy with his old solution, which was rigid, expensive and required lots of customizations that had to be maintained. CSS’s 400+ multi-state mobile workforce is not very tech-savvy, but the field workers needed a solution to help them complete jobs in corporate environments without using paper forms. CSS required a robust inventory management solution that could track cleaning products on trucks and in warehouses. In addition, the organization needed a better way to track crews in the field, manage time cards and enable an immediate response to critical customer service needs. Ultimately, CSS needed an end-to-end enterprise resource planning (ERP) solution with integrations out of the box for quote-to-order, service-to-cash, procure-to-pay and field service management to support its growth on a national scale

The Solution

CSS started looking for a cloud-based ERP solution in 2016. The company was experiencing a period of growth, but it was being limited by an old solution, which was difficult to configure and maintain. The company needed new technology that it could deploy and implement with little effort. That’s where KloudGin comes in. CSS deployed the KloudGin Intelligent Field Service Management System. It immediately gained access to customizable work order management, automation of scheduling and dispatches, enhanced routing options, real-time inventory visibility and modern time clocking capabilities. Importantly, CSS could integrate its Sage Intacct and Kronos tools directly into KloudGin. This meant the company could transition to its new ERP seamlessly. There was no need to risk re-keying data or manually importing data from other systems. The out-of-the-box integrations allowed CSS to take advantage of the newfound efficiencies immediately.

Before working with KloudGin, we had difficulties communicating with workers in the field, because we really only had a scheduling system. With KloudGin, we have scheduling, time cards, GPS tracking and employee communications in a single solution

- Tom Carlson

CSS Owner

SOLUTION SUMMARY